Job Description

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

As an integral part of the Direct Travel North America Leisure Sales Management Team, you will be responsible for driving sales and revenue growth, while supporting Direct Travel Leisure, the team, and our preferred partner objectives.

This role will oversee one of four specialized sales teams, each aligned with a distinct advisor growth path: Tours, Cruise, Hotels & Resorts, and Active & Adventure.

You will collaborate closely with the Marketing team and Virtuoso to strengthen brand visibility and engagement across your teams. This position works in partnership with fellow Leisure Sales Managers and reports directly to the Director of Leisure Sales.

This is a remote position, and applicants who are legally authorized to work in the US or Canada are welcome to apply.

Expedition Expectations

• Managing, mentoring and coaching staff advisors, branch supervisors and branch managers within the team to ensure that all quality and service standards are met
• Responsible for ensuring that standard operating processes and procedures are adhered to. This includes GDS script usage, CB+ ResCard and invoicing standards and CB+ Marketing coding standards
• Work with Direct Travel’s Marketing team to optimize lead generation programs to grow business within each team and to effectively market travel opportunities to new and current clients
• Assist in coordination of scheduling for regional offices with backup procedure if necessary
• Ensure employees are compliant with all company policies and processes
• Ensure customer service standards per Direct Travel’s policy manual
• Work directly with Advisors on any error issues to resolve while keeping the management team informed
• Provide ongoing training support to regional advisors and teams with a particular focus on sales growth and strategic partnerships
• Participate in all Management meetings, Virtuoso events when required
• Escalate issues to the next level of management as necessary
• Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
• Organize and participate in local/regional events to promote travel, drive leads, and close sales
• Collaborate with Operations to optimize processes and efficiencies with a focus on travel advisors

Passport to Success

• Minimum 8 years travel agency experience
• Proficiency in Microsoft Office Software
• GDS Experience an asset
• Ability to demonstrate leadership along with personal and organizational integrity
• The capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
• Effective oral and written communications skills
• Must be legally authorized to work in the US or Canada and have unrestricted work authorization.

Going the Extra Mile

• Travel to Regional offices within North America as needed
• Action-focused, pragmatic and self-disciplined
• Capability of maintaining a favorable company image when interfacing with outside sources
• Proven pursuit of learning and self-development
• Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

#LI-Remote

Qualifications

• Minimum 8 years travel agency experience

• Proficiency in Microsoft Office Software

• GDS Experience an asset

• Ability to demonstrate leadership along with personal and organizational integrity 

• The capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility 

• Effective oral and written communications skills 

• Travel to Regional offices within North America as needed

• Action-focused, pragmatic and self-disciplined

• Capability of maintaining a favorable company image when interfacing with outside sources

• Proven pursuit of learning and self-development

• Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company.