Job Description

Accountabilities

• Lead end-to-end deployment of learning solutions across learning technology platforms, including LMS, CMS, virtual classroom, digital learning, and collaboration tools.
• Oversee pre-launch, launch, and post-launch activities to ensure learning solutions are deployed accurately, efficiently, and according to established standards.
• Manage learning content organization, collection sites, sub-sites, pages, evaluation links, reporting requirements, content inventories, archiving, retirement, and annual maintenance.
• Advise stakeholders on learning deployment standards, including naming conventions, tagging, testing, quality assurance, and operational best practices.
• Serve as a primary point of contact for deployment-related questions, escalations, technical issues, and operational requirements.
• Build strong relationships with global L&D teams, technology teams, HR stakeholders, vendors, and other internal and external partners.
• Lead large-scale and cross-functional deployment projects from planning and scheduling through implementation and post-launch support.
• Manage project milestones, dependencies, risks, resources, communications, and timelines across multiple concurrent initiatives.
• Coordinate Train-the-Facilitator, virtual classroom, and instructor-led training deployments, including scheduling and logistical requirements.
• Partner with technology and HR teams to coordinate testing, troubleshooting, system enhancements, and resolution of platform-related issues.
• Develop and maintain strong expertise across learning technologies and provide guidance to content developers, facilitators, learning teams, and content users.
• Coordinate team workload and capacity, establish priorities, and support team members involved in learning deployment activities.
• Identify and implement improvements to workflows, documentation, coordination practices, and deployment standards to enhance efficiency and quality.
• Promote knowledge sharing, standardized processes, and operational excellence across the learning deployment function.

Requirements

• 3–5 years of experience in learning deployment, learning technology, learning operations, or a related learning and development function, preferably in a complex or global environment.
• Demonstrated experience deploying learning solutions across multiple platforms, technologies, and learning modalities.
• Hands-on experience with Learning Management Systems, content management platforms, virtual classroom technologies, and digital learning tools.
• Proven experience managing complex, cross-functional learning deployment or technology projects.
• Strong technical aptitude and the ability to quickly learn and navigate new learning technology platforms.
• Strong project and program management capabilities, including the ability to manage multiple priorities, stakeholders, deadlines, risks, and dependencies.
• Excellent organizational, planning, prioritization, and coordination skills with strong attention to detail.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Demonstrated ability to build collaborative relationships across global, distributed, and cross-functional teams.
• Strong analytical and problem-solving skills with a focus on operational excellence, quality, and continuous improvement.
• Ability to work independently, make informed decisions, and provide leadership and direction within a collaborative environment.
• Comfortable managing competing priorities while maintaining service quality and delivery standards.
• Flexibility to occasionally work outside standard business hours to support international teams and multiple time zones.
• Comfortable working in a dynamic, virtual, and globally distributed environment.
• Willingness to travel as required.

Benefits

• Fully remote position based in Canada.
• Opportunity to work on global learning and development initiatives across a broad technology ecosystem.
• Exposure to diverse learning technologies, platforms, modalities, and digital learning solutions.
• Collaborative environment with opportunities to work closely with global L&D, technology, HR, vendors, and other cross-functional teams.
• Opportunity to lead complex projects and influence learning deployment standards and processes.
• Strong focus on continuous improvement, knowledge sharing, and professional development.
• Flexible working approach designed to support collaboration across international teams and time zones.
• Opportunity to contribute to high-impact learning solutions used across complex global organizations.
• Travel opportunities as required by business needs.
• Target start date: September 2026.