Job Description

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here.

POSITION SPECIFICS

Title: Manager – Laboratory

FTE: 1.0 (40 hours per week)

Schedule: Monday-Friday from 8:00am-4:30pm

Holiday Rotation: None

Weekend Rotation: None

On Call Requirements: None

The Manager – Laboratory Services directs and manages the day-to-day operations of the hospital laboratory and provides clinical oversight to affiliated clinic laboratories. The Manager is responsible for ensuring safe, accurate, high-quality laboratory services and compliance with all applicable regulatory and accreditation standards.

This role provides operational leadership, staff management, and clinical oversight to ensure laboratory testing is performed by qualified personnel who produce timely, accurate, and reliable results. The Manager collaborates closely with Director level leadership and medical directors to support organizational goals, recommend and implement process improvements and meet all regulatory requirements.

The Manager may also serve as the CLIA Laboratory Director or designee, for specific SPH owned laboratories. In this capacity, the Manager provides oversight related to regulatory compliance, quality assurance and competency assessments, but does not have direct budgetary or supervisory authority for those clinic staff.

POSITION TECHNICAL RESPONSIBILITIES

Operations and Leadership

Maintains knowledge of hospital policies, procedures, and practices; promotes organizational values and aligns laboratory operations with strategic and departmental goals. Participates in planning and development of laboratory services to support the organization’s mission, growth, and operational needs. Develops, implements, and maintains laboratory policies and procedures for hospital laboratory services and supports clinics in policy adherence. Promotes effective working relationships between the laboratory, other hospital departments, medical staff, clinics, and external regulatory or professional organizations. Oversees departmental staffing schedules to ensure adequate coverage and quality patient care; provides or coordinates staffing support to clinics as operationally necessary. Employ and maintain a system for proper patient test management following CLIA regulations for all assigned SPH clinical laboratories. Serve on internal and external committees and workgroups as requested. May fill role of General Supervisor or Technical Supervisor as defined by CLIA regulations where one is required.

Quality, Accreditation and Compliance

Establishes and maintains a quality control program appropriate to the testing performed; ensures acceptable analytic performance is defined, monitored, and maintained across all phases of laboratory testing. Manages and coordinates accreditation and inspection activities for laboratory services at all applicable sites; serves as a key contact for surveys, corrective action planning, and compliance follow-up. Ensures laboratory services comply with CLIA regulations, including high- and moderate-complexity testing requirements as well as CLIA waived requirements where applicable, and maintains documentation supporting compliance. Oversees patient test management systems to ensure accuracy, traceability, and result integrity.

Financial and Resource Management:

Assists leadership with development and management of the laboratory’s operating and capital budgets; monitors expenses, revenue, and utilization to support fiscal responsibility. Oversees laboratory equipment maintenance, service contracts, and vendor relationships; participates in evaluation and acquisition of new instrumentation and technology.

People Management and Clinical Oversight:

Manages hospital laboratory staff, including hiring recommendations, onboarding, performance evaluations, coaching, corrective action, and employee engagement. Identifies training and education needs to ensure staff competency and ongoing professional development for all testing personnel. Evaluates and documents staff competency in accordance with regulatory requirements; ensures testing personnel maintain proficiency and clinical competence. Oversees selection, validation, and verification of test methodologies appropriate for clinical use, including establishment of performance characteristics such as precision and accuracy.

Collaboration and Representation:

Serves on internal and external committees, task forces, and workgroups as assigned to represent laboratory services and support organizational initiatives.

POSITION REQUIREMENTS

Education:

• Required: Bachelor’s degree in chemical, physical, biological science, or medical technology from an accredited institution.

• Preferred: None

Experience:

• Required: Minimum of 5 years of general laboratory experience, preferably in a hospital or healthcare setting with increasing responsibility. High degree of mathematical and computer skills required to troubleshoot necessary tests and instrument calibration

• Preferred: Knowledge of both hospital and clinic lab operations. A minimum of two years of supervision or oversight of laboratory technical personnel.

Licenses and Registrations:

• Required: None

• Preferred: None

Certification(s):

• Required: Current Board of Registry ASCP certification.

• Preferred: None

BENEFIT SUMMARY

• Competitive health and dental insurance options

• Flexible paid time off to balance work and life

• Retirement plan with immediate vesting and employer match

• Discounted membership to our state-of-the-art fitness facility

• Generous tuition reimbursement

• Employer provided life and disability insurance

• Free parking at facility

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