Job Description

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7T in annual spend across 170+ markets. Within GMNS, the Global Governance, Risk, Remediation, & Operations (GRRO) team drives strategy, governance, and execution to enable a profitable, compliant, and vibrant network.

The Manger, KYC Operations, is part of the Global Merchant Financial Crimes Delivery team. This team partners across the business to enable trusted and frictionless merchant experiences by delivering resilient, compliant, and efficient operational processes that safeguard our network, reduce our operational and financial crimes risk and power sustainable growth. This Manager of GMNS KYC Operations will be part of the KYC Strategy, Remediation & Market Implementation team.

This role is responsible to provide market-level support, implementing applicable regulatory requirements, remediating issues, and building robust processes and procedures for the financial crimes space. In addition, it will ensure that financial crime policies, regulations, and procedures are implemented effectively by maintaining a complete inventory of market processes and controls.

• Support local market financial crimes data gaps closure, leveraging project management, stakeholder management and analytical skills. Delivery on this effort will require collaboration across several stakeholder groups across the 1st line including the business and technologies as well as Compliance and an external partner.
• Support and contribute to the definition and planning of point of next and future state merchant refresh strategies, working with multiple teams across the 1st line including the business, servicing and technologies as well as Compliance and potentially external partners.
• Ensure timely identification, assessment, prioritisation and management of risks and issues.
• Manage project oversight and coordination, contributing to project planning, monitoring progress, preparing and maintaining project documentation including reporting for leadership.
• Develop end to end process documentation for new and expanded processes as required.
• Contribute to present status updates, risks/issues and resolutions in a clear and transparent way.
• Build proactive relationships with stakeholder groups across the 1st and 2nd lines.
• Contribute in an impactful way to our colleague engagement programme.
• Experience in financial crime, Operational Excellence, Operational Risk or a related discipline, ideally in more than one of these disciplines.
• Experience in business process improvement and change design.
• Proven project management skills and strong change management experience with sense of urgency for driving large projects forward.
• Proven analytical skills, with proficiency in qualitative and quantitative analysis.
• Demonstrated ability to partner with a broad network of colleagues to drive effective issue identification and resolution.
• Demonstrated interpersonal skills to work across a wide range of teams and build effective working relationships.
• Strong communicator, with experience of engaging with senior management.
• Desire to learn and continuously searching to understand industry best practices and find creative solutions.
• Self-starter with high intellectual curiosity, attention to detail and an ability to adapt to change.
• Ability to thrive in a fast paced and fluid business environment.
• In-depth knowledge of merchant acquiring and/or Financial Crimes is an advantage.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.