Job Description

The L&D Operations Manager owns the global Learning & Development (L&D) service delivery within KPMG’s HR Shared Services—running L&D operations (e.g., onboarding, executing learning journeys, milestone programs, compliance training, and enterprise learning platforms). The role ensures consistent processes, data integrity, and employee experience across delivery centers and regions.

• Global L&D Service Delivery & Governance
  • Own the global L&D service catalog (onboarding, compliance, milestone, leadership, microlearning)
  • Establish and govern SOPs, SLAs, OLAs and RACI for consistent global delivery
  • Ensure regional compliance while maintaining global standards
• Operations & Program Management
  • Own end-to-end L&D operations: demand forecasting, capacity planning, scheduling, enrollments, certifications
  • Manage delivery of global programs (leadership academies, milestone learning, mandatory training) including logistics, facilitator coordination, and learner communications with zero disruption and on-time execution
  • Drive SLA adherence, backlog control and issue resolution
• Technology, Data & Reporting
  • Manage enterprise learning platforms (LMS/LXP, virtual classrooms, content libraries) and ensure accurate session setup and tracking.
  • Collaborate with technology teams and vendors for integrations, upgrades, and issue resolution.
  • Develop dashboards and reports on utilization, completions & compliance
• Stakeholder, Vendor & Financial Management
  • Act as the primary operations partner for HR, business and program owners
    Govern vendor performance, contracts and delivery SLAs
  • Support budgeting, forecasting, and spend tracking; provide insights on cost efficiency and ROI.
• People Leadership & Continuous Improvement
  • Lead global operations teams with clear productivity and quality targets
  • Drive automation, self-service and process simplification through knowledge articles, chatbots, and guided workflows.
  • Continuously improve learner experience using data and feedback
    

• Minimum 10 years of experience
• Proven experience in L&D Operations in a global or shared services environment
• Advanced proficiency in enterprise LMS/LXP platforms (e.g., Workday Learning, SuccessFactors, Cornerstone) and reporting tools (Excel, Power BI)
• Exceptional written and verbal communication skills, with ability to influence and collaborate across cultures
• Strong organizational, time management, and multitasking abilities.
• High level of integrity, confidentiality, and discretion in handling sensitive information.
• Attention to detail and a commitment to accuracy in all tasks and reports.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bachelor’ s in Business, HR, Learning, Psychology, or related field
• Preferred: Master’s degree (MBA) in HR