Job Description

•Proposed designation
Manager•Role type
Individual contributor•Reporting to
Practice Operations - Lead•Geo to be supported
Corporate

Roles & responsibilities

The Operations team steers and supports the CH business leadership on aspects such as stakeholder relationship management, financial planning, key initiatives, KPI tracking, and compliance, among others – to ensure seamless day-to-day running of the CH business.

We are seeking a dynamic and highly motivated leader to join the CH Operations team. The individual will work closely with the Business Unit’s Chief Operating Officer (BU COO) and play a critical role in driving our strategic agenda, manage key relationships and processes, and support the CH leadership team (CH LT). The ideal candidate will possess strong project management skills, analytical capabilities, and the ability to manage multiple priorities in a fast-paced environment.

Project Management Office (PMO):

•Lead and drive focus on key initiatives and priorities across the CH Operations team•Develop and manage project plans, timelines, and deliverables•Monitor progress, identify risks, and implement mitigation strategies•Ensure alignment and coordination of team members to achieve project objectives

Data Analysis, Reporting, and Quality Assurance:

•Conduct data analysis to drive decisions and strategic planning, including analyzing large and disparate data sets in Excel•Understand highly nuanced, complex problems related to business operations, and stitch together solutions touching multiple processes•Implement and maintain quality control processes to ensure operational excellence

Supporting the CH Leadership Team (LT) forum and interactions:

•Organize and facilitate CH LT meetings, ensuring effective communication and follow-up on action items•Prepare agendas, materials, and presentations for CH LT and other leadership meetings

Manage key relationships and processes:

•Build and maintain strong relationships with key stakeholders, both within KGS and onshore•Implement best practices and continuous improvement initiatives

Skills and Experience

•Demonstrated ability to steer and manage multiple priorities and projects simultaneously•Strong relationship management skills with a focus on collaboration and teamwork•Strong entrepreneurial outlook / self-starter attitude to independently own and drive end-to-end solutions and analysis within tight deadlines•Robust understanding of business processes and operations management principles•High attention to detail and robust understanding of numbers, metrics, and analysis•Excellent project management skills, with experience in quality management and process improvement

Excellent communication and presentation skills