27/10/2026
DNK-Randers, Danish Crown Vej, POL-Kraków
Lead a team through change and build service management as a discipline in Global IT
Danish Crown is an international food company headquartered in Randers, Denmark. Global IT supports corporate, retail, distribution, and production-critical environments across countries. Technology & Operational Services is where our services are run, supported and improved every day, and it consists of four areas: Foundation Services & Transformation, Service & Operations, Infrastructure, Cloud & Platforms, and Site & Factory Service.
Service Management is one of four teams in Service & Operations, alongside the Operations Center, End User Support and Workplace Delivery. We are building a more standardized, service-oriented and resilient operating model, and Service Management is central to making that real.
Service management at Danish Crown reaches from office IT to the systems that keep production running around the clock. The discipline exists, but not yet at the maturity we need, and building it is what this role is for.
This is first and foremost a people leadership role. The team is already in place, but this is not a caretaker job. Most of your colleagues are experienced IT professionals moving into service management from other roles, and they need a leader who can set clear direction and build their capability. Your success will be measured by how strong and independent the team becomes.
This team sets and governs the standard; it does not run the operation. Execution sits with the operational and delivery teams, so a large part of the job is driving adoption across teams you do not manage.
You will also help define the mandate itself. Global IT's operating model is still taking shape, and the exact boundary between your team and the operational teams is something you will help draw rather than inherit.
Some of this is established today, some are still being defined, and some you will build.
Foundation service definition, common standards and transformation sit in Foundation Services & Transformation, which the team works closely with. Your first priorities will be agreed with the Service & Operations leadership team.
This role is requires regular onsite presence (100% office). Your team is located across Denmark, Sweden and Poland, while the Service & Operations leadership team is based in Randers. You should therefore expect regular travel to Randers and other team locations, as well as occasional visits to our sites and factories.
Interested?
If you would like to know more about the role, please contact Nicolai Bæklund, Senior Manager, Service & Operations, at Nikba@danishcrown.com or +45 21 64 85 46.
We review applications on an ongoing basis and close the position once we have found the right person, so please apply as soon as possible.
The Danish Crown Group is a global food processing company and among the largest in its field. The Group is the world’s largest pork exporter and Europe’s largest pork processor. Furthermore, Danish Crown Beef is a significant player in the European beef market.
Just like the crops in the fields continuously change, Danish Crown tirelessly refine and improve how we work, from farm to fork, to ensure good, safe food for people around the world to enjoy. Our history goes back to 1887 and the Danish cooperative movement, and responsibility towards society, our employees and our owners, the farmers, is quite simply in our genes.
As a global leader in meat production, we have big obligations; not just to deliver, but to explore new opportunities. We still have a long way to go and face many challenges. But we remain committed to improving how food is produced - with respect for animals, people and the environment. In this quest, we are prepared to challenge ourselves, the industry and the market.
This journey is not ours alone, but we promise to be the leaders of change.
You will become a part of a strong culture with roots in the Danish co-operative movement, and at all levels of the organization, you will be met by an informal and direct tone.
