Manager - IT Infrastructure & Operations Helpdesk, Lund
Are you a passionateleader wholovesto drive development and change? If yes, look at thisgreat opportunityfor you! Come join us!
Who is your future team?
You will be joining and guiding a highly skilled and dedicated team that serves as the heart of our IT operations. Together, weare responsible forthe well-being of Axis' global infrastructure, ensuring it is reliable, secure, and available for everyone. Our purpose is to create a stable and safeinfrastructureenvironment for the entire organization.
We are a team of six colleagues, poised for thoughtful growth both in Sweden and across the globe. We are on a meaningful journey to evolve our helpdesk into a modern, holistic operations center. This means expanding our care to encompass the full spectrum of Confidentiality, Integrity, and Availability (CIA), where we partner to detect, understand, respond to, and restore services. You and your team are a vital part of the IT Infrastructure & Operations department, a community of about 70 specialists who use technology to enable innovation and build trust.
What you’ll do here asManager –ITInfrastructure Helpdesk?
As aManagerfor this team, your focus will be on guiding people through this exciting evolution. You will cultivate new ways of working, develop meaningful new responsibilities, and help our team grow together, both locally and globally. This role is perfect for someone with a passion for both people and technology.
Your main responsibilities will include:
Lead and Develop: Coach your employees, foster personal development, and build a strong, cohesive team based on Axis' values.
Drive Transformation: Lead the transition from a traditional helpdesk to a proactive and security-focused global operations center (SOC/NOC).
Build Strategies: Createa clear visionfor the future, set implementation plans, and make data-driven decisions to improve our daily operations.
Secure Operations: Be responsible formonitoring and protecting our globalinfrastructure and data, as well as managing incidents from start to finish.
Who are we looking for/Who are you?
We envision you as an empathetic and supportive leader, adept at guiding teams through significant growth and transformative periods. Your background ideally includes leading, or playing a key rolein,a team's journey towardsestablishinga structured environment like a Security Operations Center (SOC) or Network Operations Center (NOC). Youpossessa natural gift for discerning the broader organizational context, translating complexity into clear paths forward, and making thoughtful, collaborative decisions that propel both your team and the business.
Navigating a global organization is central to this role. You understand the unique nuances of building andmaintainingrobust support processes and operational frameworks that seamlessly integrate daily operations, security, and continuous monitoring across diverse regions. Your success will spring from your ability toharmoniserastrong technical acumen with exceptional communication and collaborative problem-solving, fostering efficient and secure global operations.
We Believe You Will Need the skills below:
Experience ofbuilding andoperatinga SOC and/or NOC.
Strong communicationand interpersonal skills, with an ability to connect with diverse partners and stakeholders
Be business-oriented and service-minded, with the ability to translate business needs into concrete goals.
Experience of leadership in a value-based environment.
What Axis has to offer
We are a world leader in network video, where cutting-edge technology meets global impact.Here, you’ll contribute to meaningful projects that shape the future of security and surveillance — developing solutions used worldwide.
As a fast-growing company, we offer exciting career opportunities. You’ll grow professionally through continuous learning, supported by a collaborative team that values creativity, innovation, and work-life balance.
Our Lund HQ Campus, including the impressive Grenden building, offers a dynamic environment with spaces crafted to encourage collaboration, whether through informal “fika” chats, formal meetings, or after-hours activities. Check it out: Axis HQ
Your well-being matters to us. We offer a range of benefits, including a company bonus, Friday cake, wellness allowance, health insurance — and even your own Axis bicycle.
To learn more about Axis, our innovative products, solutions, and vibrant company culture, explore:
Life at Axis blog
Engineering at Axis blog
Innovation at Axis
Ready to Act?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications!
We go through applications continuously so don’t wait – send in your application today!
In case of questions, please reach out to recruiting manager Åsa AntiusChild at +46 46 272 18 00
Permanent Employment
2026-04-14
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let´s create a smarter, safer world
For more information about Axis, please visit our website www.axis.com
Listen to Get To Know Axis – Podcast
Axis enables a smarter and safer world by creating solutions for improving security and business performance. As a network technology company and industry leader, Axis offers solutions in video surveillance, access control, intercom, and audio systems. They are enhanced by intelligent analytics applications and supported by high-quality training.
Axis has around 4,000 dedicated employees in over 50 countries and collaborates with technology and system integration partners worldwide to deliver customer solutions. Axis was founded in 1984, and the headquarters are in Lund, Sweden.
For more information, visit www.axis.com. Experiencing technical difficulties with www.axis.com? Visit: https://status.axis.com.
