Job Description
Who is Swire Coca-Cola? We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.
Why you’ll love working at Swire Coca-Cola:
Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.
• Health coverage (3 medical options, dental and vision). 401(k) Retirement Plan w/company match
• Health Savings Accounts w/company match
• FREE virtual primary care, acute care and physical therapy
• FREE Employee Assistance Program
• Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
• Discounted & free product
• Tuition reimbursement
• Opportunities for career advancement
In addition to health benefits, Swire Coca-Cola is proud to offer you opportunities where you help give back directly to the communities and causes you care about. Note: Enrollment in a Swire Medical Plan is required for some benefits.
Job Details:
Job Level: 6
What does a Manager, IT & Corporate Systems do at Swire Coca - Cola?
The Manager, IT & Corporate Systems is a working manager within the IT department responsible for leading and contributing to the delivery and ongoing support of corporate IT systems and networks. This role manages a team of Systems Administrators and Network Engineers and is accountable for both project execution and keep-the-lights-on (KTLO) operations across corporate environments. This position partners closely with Product teams to deliver business capabilities—where Product defines what needs to be delivered, and the IT & Corporate Systems team defines how those solutions are designed, implemented, secured, and supported.
Responsibilities
• Lead and manage a team of Systems Administrators and Network Engineers supporting corporate IT systems and networks
• Operate as a player/coach: contribute directly to technical work while providing day-today leadership, prioritization, and guidance for the team
• Build a culture of operational excellence: clear ownership, strong documentation, consistent execution, and reliable delivery
• Oversee the operation, reliability, and support of corporate systems including identity, endpoint management, collaboration platforms, and network services
• Ensure consistent KTLO execution for corporate environments, including incident response, change execution, maintenance activities, and lifecycle management
• Act as an escalation point for complex or high-impact corporate system and network issues
• Coordinate upgrades, enhancements, and remediation efforts with minimal disruption to the business
• Partner with Product teams to translate business needs into executable technical solutions and delivery plans
• Collaborate across IT teams (Security, Architecture, Field Services, Service Desk, Applications, Data/Integration) to ensure work is aligned and supportable
• Work closely with Field Services and Service Desk teams to ensure operational readiness, clear escalation paths, and supportability
• Coordinate with Architecture and Engineering teams to ensure corporate systems align with enterprise standards and long-term direction
• Ensure effective ticket triage, escalation, and resolution using IT service management tools
• Establish and maintain high-quality documentation, including system diagrams, runbooks, standards, and operational procedures
• Track operational health metrics such as incident trends, system availability, and recurring issues
• Identify opportunities to improve reliability, reduce technical debt, and streamline support processes
• Maintain and support an on-call rotation appropriate for corporate systems
Requirements
• Bachelor's degree in Computer Science, Information Technology, or related field required
• 6+ years experience in IT infrastructure roles (systems and/or networking) required
• 2+ years of experience in a technical leadership or management role. required
• Strong experience supporting corporate IT environments, including identity, endpoint management, collaboration platforms, and networking required
• Hands-on experience with Microsoft 365 and directory services required
• Experience leading both project delivery and operational support in parallel required
• Experience leading teams responsible for endpoint, identity, and collaboration platforms preferred
• Experience improving IT operational maturity (processes, documentation, monitoring, escalation) preferred
• Experience mentoring and developing technical staff preferred
• Ability to communicate clearly with both technical and non-technical stakeholders and drive alignment across teams
• Familiarity with enterprise security concepts related to identity, device management, and access controls
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Come and join our Sparkling team!
Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.
