Job Description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Manager, IT Business Transformation

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$150,994.00 - $249,140.00

Scheduled Weekly Hours:

40What You’ll Be DoingResponsible for planning, directing and overseeing the overall development, installation and maintenance of systems, applications, and processes, as well as for establishing and implementing consistent documentation and process for business systems analysis and business relationship management.

• Develop and continuously improve the requirements gathering, analysis and documentation processes to ensure alignment with the organization and satisfies business unit and IT stakeholders.
• Develop and continuously improve the Business Relationship management processes to enable Business Relationship Managers to meet the objective of improving the ITS relationship with our business units in order to deliver excellent teammember and Member service.
• Develop and continuously improve business unit reporting that provides our partners a consistent, succinct and clear view of the value ITS is providing to the respective area.
• Interfaces with all levels of technical and non-technical individuals in user departments to propose solutions and enhancements to improve efficiency.
• Develops technology strategy required to support organizational key initiatives. Develops plans that support both the long-term and short-term business objectives.
• Defines and designs guidelines and implementation processes that govern organizational technology operations/infrastructure environment.
• Assist in vendor selection and implementation of third party vendor products.
• Realizes high uptime performance of all critical systems, with minimal degraded system effect and high quality of change.
• Directs the development and reporting of performance metrics, and direct actions to continuously improve managing the technical business.
• Remains knowledgeable of new and emerging technology by researching technical materials, attending seminars and training classes, and consulting with peers from other industries.
• Evaluates external advancements in the IT industry to improve teammember/Member satisfaction, reduce operating expenses, and maximize performance.
• Maintains project controls, which accurately reflect completed work against project plans, schedules and budgets, and ensure user/management involvement at appropriate milestones. Communicates with all stakeholders by providing status reports, which illustrate project progress against plans/budgets.
• Appropriately identifies, evaluates, and manages risk within area and implements risk mitigation strategies and activities as appropriate.

Additional Job Functions

• Provides daily support to staff, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances.
• Contributes to organizational goals and priorities as a member of Management team. Establishes and implements plans that have short-term (1-2 year) impact on business results in alignment with organization objectives.
• Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.
• Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal teammembers or department operations.
• Ensures compliance with state and federal laws as well as any other applicable regulations.
• Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.


• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

• Bachelor's Degree or equivalent years of experience required
• 7-10 years of relevant years of experience
• 2-4 years previous management experience

Knowledge, Skills, and Abilities

• Concise, insightful communication taking into consideration the needs of the audience and culture, building trusting relationships. Actively support knowledge sharing.
• Influence outcomes through superior listening, persuasion, effective communication, and negotiating skills to solve issues and concerns. Effective resolution of conflicts, managing priorities and business interest.
• Agile Methodology, SCRUM Required
• Business Plan Development Preferred
• Business Requirements Analysis Required
• Data Modeling Preferred
• Financial Management Required
• ITIL Foundation Certification Required
• Project Management Preferred
• Resource Management Required
• Strong Oral & Written Communication Skills Required
• Waterfall Methodology Required
• MS Project, MS Powerpoint, MS Word and MS Excel (Advanced/Strong) Required
• ServiceNow Preferred
• Sharepoint Preferred
• SQL Server/TSQL Preferred
• Visio Preferred
• Visual SourceSafe and/or Team Foundation Server Preferred

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.