Job Description

Assumes responsibility for the day-to-day troubleshooting and support of all personnel computers, local area network (LAN), wide area network (WAN) and telephone related problems and the maintenance of same. Supports the CAF-Area office on office management and admin matters.

IT Responsibilities

• Monitors and guides Area CAF IT Coordinators workflow

• Trainer & Buddy for new ITC joiners in Area CAF

• Basic support for LAN, Wi-Fi, cabling, and network rooms.

• Coordinate connectivity incidents with regional IT, SITA, and local ISPs.

• Support new office setups and infrastructure readiness.

• Supplier Negotiator & Purchaser

• Maintain & Monitor IT budget forecast by working with Regional IT and Finance on budget alignment.

• Maintain inventory of laptops, monitors, printers, and peripherals.

• Perform asset tagging, warranty handling, lifecycle tracking, and procurement support

• Liaison between userdirector requests and regional business department

• Ensuring ITASM is handled through JIRA ticketing

• Setup to assist agent offices

• Setup to assist Hapag-Lloyd new office creation

• Support 3rd party and Agents in the Area

• SLA adherence, compliance rates, asset accuracy, zero audit findings.

• Quality Environmental reporting

• Quality Environmental auditor

• Business Continuity Management & Reporting

• Green Team Reporting

• We Sustain Reporting

• Data Protection officer’s assistant

• First line Desktop Support through JIRA tickets

• Website updater

• Asset management

• Mobile phone management

• Office Management with PA support

• Monitor hardware health and upgrades

• Weekly backup handler

• Officeequipment enhancement to support smarter working

Admin Responsibilities:

• Monitor and maintain office supplies inventory and be responsible for office supply acquisitions

• Address employees’ queries regarding office management issues

• Liaise with facility management vendors, including cleaning, catering and security services

• Plan in-house or off-site activities, like parties and celebrations

• Maintain a safe and secure working environment

• Handle adhoc responsibilities assigned

Education: University Degree

Experience: Minimum 5-7 years

Minimum Experience: Combination of Information Technology (IT) and Administration functions.

Core Competencies:

• Knowledge in Networks (LAN, WAN) and communication systems

• Highly analytic and independent way of working

• Ability to present complex correlations in a clear way

• Knowledge of user application systems and Proficient in Microsoft programs

• Team player / Flexible / Cooperative

• Solid Communication skills

• Ability to resolve administration or local authorities conflicts swiftly and in a compliant way

• Bilingual English/French

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.