Job Description

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Lead Manager, Client Shared Services Remote

Full-time, Costa Rica, Mexico, Colombia

The Lead Manager, Client Shared Services, is accountable for the functional areas of CSS IPCM Operations. Within this role, the Lead Manager will have direct reporting lines (which may include IPCM Managers) and is accountable for resources as their leader, coach, performance reviewer, and compliance and accountability owner.

As a Lead Manager, Client Shared Services, you will

• Develop, mentor, and coach members of the team
• Develop and implement service level and quality standards, ensuring the team meets or exceeds expectations
• Create and execute plans – provide clear and accurate documentation and ensure transparency of all work is available to the business in real-time
• Manage change; coordinating efforts that contribute to organizational success
• Be accountable for several key client-facing areas of CSS, which requires a high level of coordination and consultation to ensure that customer expectations are satisfied
• Be a key driver as it relates to the Implementation support area, ensuring that client implementation objectives and deliverables are consistently met

About you

• Previous experience in the travel industry
• Experience in leading global teams
• Proven success in leading projects in travel management operations
• Advanced knowledge of Word, Excel, and PowerPoint
• Must have excellent communication skills (written and oral) in English
• Must be reliable and be flexible with working hours based on the needs of the projects

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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