Job Description

Job Information

Job Title: Manager, Investigations

Job Requisition ID: 79609

Ministry: Office of the Alberta Ombudsman

Location: Edmonton

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: February 13, 2026

Classification: Manager Zone 2

About Us

The Office of the Alberta Ombudsman is an independent office of the Alberta Legislative Assembly, responsible for responding to complaints of unfair treatment by provincial government authorities, municipalities, the Patient Concerns Resolution Process of Alberta Health Services, health professions, and other designated professional organizations under the Ombudsman Act

The office promotes a positive workplace culture and work-life balance. Professional learning and development are encouraged, and mentorship is considered an essential part of our organizational success.

https://www.ombudsman.ab.ca/

Role

Reporting to the Director of Investigations, the manager will direct and manage a team of professional staff to ensure a high quality of complaint analysis, investigations, decisions and recommendations in accordance with the Ombudsman Act

For success in the position, you must have experience in leading an investigative team. You also possess exceptional consultation, negotiation, and analytical skills and demonstrate complex problem-solving ability. Strong interpersonal and written communication skills including report-writing and interview experience are essential. You will have demonstrated ability to analyze government programs, legislation and policies.

Qualifications

A post-secondary degree supplemented with five years of investigative experience. Related experience or education equivalencies may be considered.

Ombudsman and/or Public Interest Commissioner investigation and management experience will be considered an asset.

Alberta Public Service Competencies

The Alberta Public Service has identified seven behavioural competencies with varying experience levels that are essential to be successful in all positions.

Your application must include a cover letter which provides a clear description of your professional experience and success that demonstrates your competency level for the four following public service competencies:

• Build Collaborative Environments encourages others to think broadly about impacts of projects and work to identify and resolve barriers. Ensure communication is ongoing by setting up processes or structures that facilitate communication and collaboration.
• Creative Problem Solving applies creativity to develop innovative approaches to complex issues and exercises extensive judgement in determining solutions/recommendations.
• Develop Self and Others ability to function at strategic level while simultaneously leading, directing and mentoring staff involved with implementing complex and diverse delivery processes. Able to manage others in a fast paced, complex environment with multiple concurrent activities and competing priorities.
• Systems Thinking considers the complexity of issues and strategically aligns decisions and plans based on values, outcomes and the broader organizational needs of the Ombudsman office and the public.

Applications that lack documented examples of the competencies will not be considered One example is required under each of the following headings:

• Build Collaborative Environments
• Creative Problem Solving
• Develop Self and Others
• Systems Thinking

The following link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Salary

$3,806.46 – $5,122.39 Bi-Weekly

$99,349 – $ 133,694 Yearly

Requirements

1. To be considered in this recruitment process, applications must include a cover letter identifying examples of your professional experiences that demonstrate the following four competencies:

• • Build Collaborative Environments
  • Creative Problem Solving
  • Develop Self and Others
  • Systems Thinking

2. In addition, your resume and cover letter should include information that clearly and concisely demonstrates how your qualifications meet the advertised requirements, including education and experience.
3. You must be a Canadian citizen or a permanent resident.
4. Final candidates will be required to undergo security screening.

How To Apply

Online applications are preferred at the Government of Alberta’s Jobs Website https://jobpostings.alberta.ca/job-invite/79609/ If you have questions about the position or application process, please send an email to hr@ombudsman.ab.ca quoting Job ID 79609.

Phone: (780) 427-2756.

Note: As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file.

Tips for Applicants: https://www.alberta.ca/alberta-public-service-hiring-process.aspx

Closing Statement

We thank all applicants for their interest. Only individuals selected for interviews will be contacted.