Job Description

The Client Manager – Global Client Group is a highly visible, strategic role managing relationships with some of American Express’ largest and most sophisticated global clients. You will own and grow a portfolio of multinational enterprises, serving as a trusted advisor to senior stakeholders across Procurement, Finance, Treasury, and the C-suite.

The role combines strategic client leadership, commercial growth, and operational execution—focused on expanding T&E and B2B payment solutions while delivering differentiated client value.

Strategic Client Leadership & Growth

• Own retention, profitability, and growth across a portfolio of global enterprise clients
• Develop and execute account strategies that expand share of wallet across T&E, B2B, and emerging payment solutions

• Align Amex capabilities to client priorities including payments modernization, working capital, and digital transformation

Executive Relationship Management

• Build relationships with senior client leaders including CPOs, CFOs and Treasurers
• Serve as a strategic advisor on payment innovation and optimization

• Lead complex client engagements, negotiations, renewals, and global change initiatives

Global Account Execution

• Drive coordinated global account plans and pipeline growth across regions and business units
• Lead cross-functional teams across product, risk, legal, operations, and servicing to deliver seamless client outcomes
• Execute complex regulatory, operational, and commercial initiatives globally

Minimum Qualifications

• Significant experience managing large global clients in commercial payments or financial services
• Proven success driving growth through strategic, consultative selling
• Experience engaging executive stakeholders and leading complex negotiations/RFPs
• Strong understanding of Commercial Card T&E and/or B2B payment ecosystems
• Strong program management skills with the ability to plan, coordinate, and deliver complex initiatives on time
• Comfort in fast-paced, ambiguous environments by adapting quickly to evolving priorities, business needs, and stakeholder dynamics
• Ability to influence across a highly matrixed global organization
• Exceptional communication, analytical, and financial acumen

Preferred Qualifications

• 8+ years in Commercial Card T&E or B2B payments
• Knowledge of P2P, ERP integrations, supplier payments, and working capital solutions
• Experience managing global programs across multiple regions and regulatory environments
• Strong understanding of the commercial payments and fintech landscape

What sets this role apart

• Ownership of relationships with leading global enterprises
• Combination of strategic relationship management and revenue growth
• Opportunity to shape enterprise payment strategies at global scale
• High visibility with senior leaders internally and externally

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.