Job Description

Symetra has an exciting opportunity to join our Retirement Sales leadership team as an Internal Sales Desk Manager!

About the role

The Internal Sales Desk Manager will lead, develop, and be a resource for Internal Sales Desk employees where the primary objective is to drive all sales efforts for the Retirement division at Symetra. This individual is expected to demonstrate leadership, develop current talent, on-board employees into their respective positions, recruit for future talent and be involved in the day to day operation of the Internal Sales Desk. This position is specifically focused within the Independent Channel for annuity distribution.

What you will do

• Oversee staff in areas related to: Symetra compliance, policies and procedures, FINRA, state insurance and other regulatory entities as required.
• Provide staff with scheduled and customized coaching via biweekly call reviews and monthly one on one meetings.
• Provide direction and dissemination of how daily activity translates into the overall objectives of sales and Symetra as a whole. Address concerns and any issues that would prohibit said objectives from being met.
• Conduct training and development sessions as needed in line with key initiatives such as product launches, new firm/bank on-boarding and technology implementation. Demonstrate knowledge of competitive landscape to the extent of being able to be a resource, train and coach accordingly.
• Monitor, escalate and act on performance management issues and provide a leadership role in delivering recognition programs.
• Act as a point of contact for business exceptions.
• Serve as a subject matter expert as the opportunity and need arises with other areas of the organization. This can be both on a project scale as well as an “as needed” basis.
• Coordinate and execute on various marketing initiatives, calling campaigns and product launches that require multiple stakeholders to work together.
• Provide regular trend analysis on call volume, trends on types of calls received, and external feedback.
• Escalate any items e.g. technology, product issues etc. that in anyway impede the progress of the sales process and/or put Symetra at risk; reputational or otherwise.
• Act as a resource and champion for sales by moving ideas forward.
• Consistently build, coach and monitor individual career paths of your direct reports.
• Actively participate in hiring new team members. Network and meet with internal and external candidates in order to promote career opportunities within Symetra.
• Interview candidates for both Internal Wholesaler and Sales Support Specialist positions in order to make hiring recommendations.

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better—both at work and at home.

• Flexible work program and telecommute arrangements
• Wellness program offering employees a variety of resources crafted to assist you in reaching and maintaining your optimum health
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Base Salary $70,000 annually plus eligibility for incentive compensation

Qualifications

Who you are

• College degree required, Masters degree or equivalent designations preferred.
• 5+ years of direct financial services industry experience required.
• Life/Health License and FINRA 6 or 7, 63, 24/26 required.
• Ability to motivate sales professionals to meet and exceed sales goals
• Keen awareness of compliance and regulatory requirements.
• Demonstrated leadership skills.
• Skilled in negotiating and conflict resolution.
• Organizational design work including but not limited to making strategic decisions in team alignment with external partners.

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered