Job Description

• Designs and implements workflow processes, including accountability measures
• Actively participates in departmental interview and hiring processes
• Trains and develops an effective team
• Oversees agent workload and ensures patient management program is efficient and maximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Works to ensure that the team is conducting their responsibilities in a professional and courteous manner
• Implements and monitors new initiatives to enhance the performance of the team and the center as a whole
• Investigates and helps resolve customer disputes and assists with resolution
• Coaches and disciplines employees in accordance with approved policy
• Must be able to communicate effectively with referral sources, patients, clinicians, executive leadership, and others responsible for key relationships
• May be required to perform on-call duties on a rotational basis with other employees in the business

• Bachelor's Degree, Required

• 5 years of customer service and computer entry necessary, as well as higher level knowledge of call centers and computer systems, Required
• Minimum of 5 years in provision of respiratory products or services
• Lincare services and business systems, preferred
• 5 years leadership required, as well as supervision of management level employees, preferred
• Full Time In Office In Jacksonville, FL 

• read and analyze documents such as patient orders
• effectively communicate with co-workers, employees, and customers alike
• help with the training of employees
• apply common sense understanding to carry out oral and written instructions
• understand order work flows, payor qualifications, and medical insurance billing
• work with limited supervision with primary responsibility for total operations of departments