Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!
The Manager, Interconnect & Fixed Voice Operations is responsible for overseeing the day-to-day operations, maintenance, and performance of Singtel’s local fixed voice interconnect systems. This role ensures seamless connectivity between Singtel and local and international operators, while maintaining high service availability, operational efficiency, and regulatory compliance.
The incumbent will lead operational activities including system administration, fault management, service provisioning, and number portability operations. The role also drives cybersecurity compliance through system patching, vulnerability management, and audit readiness.
In addition, the role requires close collaboration with internal stakeholders, external operators, and vendors to resolve service issues, implement system enhancements, and support regulatory directives such as scam call mitigation in partnership with IMDA and SPF.
Operations & Service Management
Incident & Fault Management
Stakeholder & Vendor Management
System Administration & Lifecycle Management
Security, Compliance & Audit
Regulatory & Special Operations Support
Resource & Capacity Management
Skills for success:
Strong knowledge of telecom networking, including TCP/IP, DNS, DHCP
Experience with legacy signaling protocols (SS7/ISDN) and SIP-based voice systems
Linux knowledge
Understanding of interconnect architecture, number portability, and call routing
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, 5G and technology services to infotainment to both consumers and businesses. The Group has presence in Asia, Australia and Africa and reaches over 740 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.
For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber security capabilities.
Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future. The Group’s purpose is grounded in empowering our people to innovate better ways to connect with customers, unlock new possibilities for future businesses to thrive and foster a sense of ownership and belonging to better serve our stakeholders, partners and communities.
