Job Description

The Team
WTW Construction Team has built a wealth of world-wide experience in the Construction sector. This, coupled with a long established track record of market leadership in product innovation and risk solutions, has made us the world’s leading insurance broker in the construction industry, proudly advising many of the world’s largest design-build and contractor groups.

Construction is in our DNA. We are one team globally, specialized in the construction business, hardwired to deliver insights through our local client relationships with a single P&L. We understand the impact that risk decisions and insurance have on the bottom line of our clients, and we earn our clients’ trust every time we partner with them on a project or portfolio program.

The Role

Excellence

• Provide timely responses to client inquiries, consistent with service and quality standards.

• Provide new and existing clients with best possible service in relation to support and administration of health and benefit solution.

• Manage all customer feedback ensuring every case is resolved and closed.

• Possess excellent communicational skills to convey, influence and persuade.

• Assist in defining administration standards and processes to be followed to ensure quality in undertaking tasks and producing deliverables.

• Plan and organize work so that client specific Service Level Agreement objectives are met.

Clients

• Communicate effectively with clients and project teams.

• Attend team or client meetings as appropriate and present knowledgeable and professional image of WTW.

• Develop strong client relationships from client administrators to senior management.

• Ensure that clients’ business expectations are aligned with commitment at all times.

Financial

• Assists project manager or other consultant in determining opportunities to provide client with further services.

People

• Work effectively within the team dynamic.

• Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement.

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The Requirements

• Bachelor’s degree

• Relevant experience is preferred, but not required.

• Experience of working in a service focused environment.

• Ability to build rapport and respond confidently to customer queries.

• Strong verbal and written communication skills in English and Chinese (both Cantonese and Mandarin).

• Ability to multi-task and be mindful of deadlines.

• Self-motivated and ability to remain focused on clients.

• Committed to quality and continuous improvement.

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance, flexible benefits and many other options and Corporate deals.

We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.

WTW is an equal opportunity employer.