Job Description

Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 150 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future.

Your opportunity

We are looking for an experienced insurance professional to join our Finance & Corporate Services team as Manager Insurance and Claims on a fixed-term contract through to February 2027, based in Brisbane.

This is not a brokerage or sales position. In this strategic in-house role, you will manage Queensland Rail’s enterprise-wide Insurance Program, oversee all insurance claims and recoveries, and provide expert advice on insurance coverage and risk transfer strategies across our organisation.

In this role, you will:

• Lead Queensland Rail’s Insurance Program – Provide strategic oversight of our corporate insurance program, ensuring coverage is fit-for-purpose, cost-effective, and aligned with the organisation’s risk appetite and governance requirements.
• Broker & Policy Management – Act as the primary liaison with our external insurance broker, negotiating policy placements and renewals ensuring timely and accurate information is provided for annual program reviews and renewals.
• Claims Oversight – Oversee end-to-end management of insurance claims, ensuring timely and fair resolution of claims. Drive continuous improvements in claims processes, reporting and insights to support effective decision-making.
• Third-Party Recoveries – Manage the recovery of costs from third parties responsible for damage to Queensland Rail property. Collaborate with internal teams to identify incidents, confirm third-party liability, and ensure successful cost recovery.
• Strategic Advice & Risk Transfer – Advise internal stakeholders on insurance coverage requirements, risk transfer mechanisms, and insurance considerations for projects and contracts – ensuring appropriate protections are in place.

We’re seeking a dedicated professional with:

• Enterprise Insurance Expertise – Extensive experience managing enterprise-level insurance programs in a large, complex organisation, including hands-on involvement in policy review, placement, renewals and administration.
• Risk & Coverage Knowledge – In-depth understanding of insurance principles and advanced risk transfer strategies, with the ability to develop and implement effective insurance solutions that protect an organisation’s assets.
• Claims Management Skills – Proven ability to oversee complex insurance claims and recovery processes, coordinating with insurers, brokers and internal stakeholders to achieve timely, appropriate outcomes.
• Analytical Aptitude – Strong analytical and problem-solving skills to interpret insurance documentation, assess incident information, and produce clear, accurate reports to support decision-making.
• Stakeholder Engagement – Excellent communication and interpersonal skills, with a talent for building collaborative relationships and confidently advising stakeholders at all levels on insurance and risk matters.
• Leadership & Integrity – Demonstrated experience leading and developing a team, driving high performance, and upholding strong ethical standards and safety focus in line with Queensland Rail’s core values.

Please view the position Description here.

Remuneration & Employment Type

This is a fixed-term, fulltime position ending 28.02.2027, based in Brisbane CBD with a competitive salary on offer plus 12.75% superannuation and hybrid work options to support the balance between work and personal commitments.

Benefits that Count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Balance your work and personal life with flexible working options
• Enjoy free travel to work and discounted rail travel
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
• Prioritise your physical, emotional and financial wellbeing with our range of free services
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport
• Eligible employees can receive up to 100% reimbursement for professional membership fees
• Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership.
  

Your journey matters. Make it with us.

Please apply to Manager Insurance and Claims (11218) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Monday 6th April 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Kayley Gayton via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Kayley Gayton with your specific enquiry to kayley.gayton@qr.com.au. Please do not email your application. We can only accept applications received via our website.