Job Description

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Job Category

Employee Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a dynamic and experienced leader to join our team as a Manager - Instructors. In this role, you will be responsible for overseeing the planning, execution, and delivery of impactful and high-production Courses and Workshops aimed at empowering individuals and organizations to leverage Salesforce's robust platform effectively. Driving adoption and value through education and best practices are our priorities.

We are looking for a passionate individual to lead a regional team who thrives on educating, exciting and guiding customers through interactive multi-day Courses and Workshops as well as strategic events. We partner with our Training & Certification team

Ensuring the success of our Instructors while driving customer success and business outcomes is a top priority. This is an incredible opportunity to become part of a leading team that drives growth and expertise across the most innovative company in the world.

Responsibilities:
Own all facets of day-to-day management of the assigned Instructor team including:

• Onboarding new hires
• Training and career development
• Coaching Instructors to drive high-quality deliveries that lead to successful customer business outcomes
• Achieve or exceed monthly/quarterly/yearly business targets, providing management with an accurate forecast and risk analysis of deliveries and metrics
• Report on Course, Workshop impact and deliver feedback on weekly scorecard and productivity metrics to senior management, and also monitor required trainings or learnings as assigned by the business
• Track operational excellence, AI tool adoption and innovations

Cross team collaboration: Collaborate with content leaders, training strategists, and operations to understand the delivery needs of assigned Clouds.

Performance Tracking: Monitor and analyze key performance metrics for deliveries, fill business needs and support Instructors on their ramp journey for skilling up by managing scheduling and supporting milestones.

Audience Engagement: Implement strategies to maximize audience engagement during Courses’ (ILT’s) and Workshops such as live polls, Q&A sessions, and interactive discussions.

Embodies the Salesforce culture and uses that to lead a team that everyone enjoys working with. Has a passion for developing/maintaining overall team CSAT, Utilization, bench strength. and nurturing and developing talent, and also creates a safe environment for open and honest dialogue and feedback.

Experience and Desired Skills:

• BA/BS Degree (or equivalent)
• 5 years of people management experience and strong coaching and personnel development skills
• Strong Background in Education, Technical Instruction
• Participated in Event Planning, specifically around review of instructor resources and other relevant skills etc.
• Strong analytical skills with the ability to oversee and manage the Instructors team’s Business Metrics, productivity and outcomes leveraging the Salesforce platform
• Self-directed has the ability to prioritize, multi-task and perform effectively under pressure.
• Strong verbal and written communication skills, as well as, excellent presentation skills
• Knowledge of the Salesforce ecosystem

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.