Job Description

Our Commercial Services organization offers a range of payment solutions and expense management tools to global companies of all sizes. Our Sales Enablement team's mission is to power the growth of our commercial solutions. Learning and Development is a key part of our strategy to accelerate sales and drive profitable charge volume.

The Manager - Instructional Design will craft learning solutions that support our commercial sales colleagues. The resulting high-impact programs will be used to onboard sales & account development new hires, upskill existing colleagues, and enable leaders to provide effective coaching. In the end, your work will empower our frontline teams with the skills and confidence to deliver a consistent brand, value proposition, and a seamless experience to prospects and customers – ultimately driving bottom line results. This role will report to the Director of Learning and Development within our Sales Enablement organization.

• Conduct needs analysis to understand performance opportunities for our frontline sales teams
• Develop learning strategies to equip our frontline colleagues with the appropriate knowledge, skills, and tools
• Use instructional design principles and methodologies to design, storyboard, develop, and implement role-based courses
• Collaborate with subject matter experts, sales teams, product and marketing partners, and other key stakeholders to develop best in class learning content
• Develop learning resources in various delivery methods including instructor-led training, on-demand learning, videos, and other multimedia
• Establish and execute strategies for measuring training effectiveness
• Project manage end-to-end learning solutions
• Perform course management tasks within the enterprise Learning Management System (LMS)
• Stay informed on trends and innovation in adult education, e-Learning and technology supported training

• Strength in designing and developing learning programs, demonstrated with a portfolio
• Ability to craft graphically appealing and user-friendly learning materials
• Strong program management, interpersonal skills, and attention to detail
• Ability to build and demonstrate strong stakeholder relationships and collaborate across diverse global teams
• A passion for distilling and articulating complex concepts in a concise way
• Experience working with Learning Management System Administration including loading content, making assignments, and pulling reporting data
• Proficient in Articulate 360 Suite, Adobe Creative Cloud, Camtasia, and other authoring tools

Preferred Qualifications:

• Bachelor's degree
• Proven experience in adult learning and training development and delivery, including effectively developing training programs

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.