Job Description

FET is seeking a dedicated and experienced individual in the valve industry for an inside sales and customer service role. We are looking for candidates with a strong track record in project management and client relations. Responsibilities include assisting customers, maintaining accounts, resolving issues, and identifying opportunities for product or service recommendations. Key skills include quality focus, problem-solving, documentation, communication, conflict resolution, and multitasking. If you're a driven professional in the valve industry, we invite you to join our team.

Job Duties

• Answering customers’ questions about products, prices, availability, product uses and credit terms
• Meeting all sales objectives and handling all aspects from quote process to order delivery.
• Emphasizing product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations
• Maintaining customer records and processing sales from ERP systems.
• Selecting the correct products or assisting customers in making product selections based on their needs, product specifications and all other applicable regulations
• Ability to establish and expand relationships with current accounts and decision makers both domestic and international customers.
• Participate in company sponsored clients events such as trainings, Customer meetings (on and off site), webinars etc.
• Proactively call Customers to follow up on Quotes and Projects.
• Actively identify and prospect new target customers
• Reactivation of dormant accounts and new business development activities
• Various sales activities linked to revenue generation and marketing campaigns.
• Utilization and updating internal systems
• Support sales efforts of outside sales team

Experience/Skills

• Knowledge of sales techniques in an industrial setting preferred.
• Knowledge of sales involving valve equipment.
• Experience or strong willingness to develop key relationships.
• Strong computer skills and proficient in MS Office applications
• Familiarity with ERP systems
• Strong written and oral communication skills; customer service oriented
• Highly motivated to be trained to market and sell in multi-product environment where cross selling and customer retention is essential.
• 3-5 years of valve industry administrative/customer service experience required

Education

Bachelor’s degree preferred.

About FET

FET (Forum Energy Technologies, Inc.) is a global company, serving the crude oil, natural gas, and renewable energy industries. FET is headquartered in Houston, TX with quality manufacturing, efficient distribution, and service facilities conveniently located to support the major energy-producing regions of the world. Forum’s products and services range from the underwater reservoir to the refinery, from the sea floor to the above ground transportation line. We pride ourselves on giving you a comprehensive offering of solutions to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing challenges.

FET is an Equal Opportunity Employer. FET does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected under federal, state, or local law. All employment decisions and practices at FET are subject to the foregoing non-discrimination provisions and are based solely on merit, competence, performance, and business needs at the time.