City of Mississauga

Manager, Innovation & Technology - Enforcement

City of Mississauga  •  $70k/yr  •  Mississauga, CA (Hybrid)  •  60 minutes ago
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Job Description

Req ID: 27777
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 07/31/2026

The Manager, Technology & Innovation is responsible for the planning, integration, and ongoing optimization of parking enforcement technologies and digital platforms that support the City of Mississauga’s Parking Services unit. Reporting to the Manager, Parking Services, this role oversees the implementation of smart parking systems, automated enforcement tools, digital ticketing solutions, and performance analytics. The Manager leads initiatives that modernize service delivery, enhance officer and customer experience, and ensure system reliability, data integrity, and innovation across all technological platforms used in Parking Services. This role is essential in bridging operational needs with technical solutions and vendor capabilities.

Duties and Responsibilities

  • Manage and supervise a team of direct reports responsible for parking enforcement technology operations, providing leadership, coaching, performance management, training, and workload coordination to support service delivery objectives.
  • Lead the implementation, maintenance, and continuous improvement of parking enforcement technologies including License Plate Recognition (LPR), Gtechna, mobile ticketing devices, and enforcement-related applications.
  • Manage vendor relationships for parking-related technology platforms and coordinate service level expectations, issue resolution, and upgrades.
  • Oversee the lifecycle of enforcement IT tools, from procurement and configuration to deployment, training, and renewal.
  • Support the modernization of digital ticketing, handheld devices, officer mobility platforms, and officer-issued AMPS processes.
  • Develop and maintain dashboards and analytics tools that support officer productivity, enforcement activity tracking, and compliance trends.
  • Collaborate with IT, Legal, and the Field Services team to ensure technology solutions meet security, privacy, and legislative requirements.
  • Provide technical expertise and guidance to senior leadership on systems enhancements, innovation opportunities, and digital transformation.
  • Coordinate technology training, troubleshooting, and onboarding support for MLEOs and supervisors.
  • Monitor industry advancements in smart parking and civic technology to evaluate applicability to municipal enforcement and service delivery.
  • Contribute to budget planning for capital and operating technology expenditures, system licenses, and hardware procurement.

Skills and Qualifications

  • Post-secondary degree or diploma in Information Technology, Computer Science, Public Administration, Data Analytics, or a related field.
  • Minimum 5–7 years of progressive experience in managing technology platforms, vendor contracts, or digital service delivery in a municipal or public-facing environment.
  • Strong understanding of parking enforcement systems, LPR, mobile ticketing, and smart city infrastructure.
  • Experience managing system integrations, data flows, and user support across multiple platforms.
  • Proven track record of working with vendors and cross-functional teams on system implementation and enhancement.
  • Proficiency in data analysis, dashboard development, and performance reporting.
  • Strong communication skills with the ability to translate technical concepts for non-technical audiences.
  • Familiarity with privacy legislation, procurement practices, and IT service management principles is considered an asset.

Hourly Rate/Salary: $ 97,831.00 - $ 130,442.00
Hours of Work: 35
Work Location: 950 Burnhamthorpe Rd W
Hybrid Workplace (For full-time permanent and temporary positions)
Department/Division/Section: CMS/Community Services Dept , CMS/Enforcement Division , Parking Enforcement
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to recruitment.accommodation@mississauga.ca citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

City of Mississauga

About City of Mississauga

Help Build a Great City

Be part of something big, something special! You will be part of a team of engaging, enthusiastic, and dedicated people that are committed to collaborating with one another to deliver on our commitment to the residents, visitors and businesses of Mississauga. If you are passionate about our community, join our team and be part of shaping our story.

Make a Difference

Make a difference in the community and get the chance to influence and contribute to the quality of life of our residents and help shape the future growth of Mississauga. We encourage you to be who you are – to be bold, to be the spark that leads to change, to be innovative, to find the best way to deliver what our community needs.

Join an extraordinary team

You will be part of an amazing team of talented and motivated people that work and collaborate to deliver value to our residents Here you will have the opportunity to grow and develop both personally and professionally. We are looking for dedicated people who are committed to building our community’s future together.

Industry
Government & Public Safety
Company Size
1,001-5,000 employees
Headquarters
Mississauga, CA
Year Founded
1974
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