Job Description

We Make Life More Rewarding and Dignified

Location ​Libertyville​
Department ​Information Technology

The Manager, Infrastructure Operations is a senior leader responsible for day-to-day operations, reliability, and continuous improvement of the company’s global server, storage, and core infrastructure platforms across on-premises data centers, co-location environments, and cloud services. This role manages a global team of Server and Infrastructure Administrators and is accountable for availability, performance, security, and resilience of systems supporting manufacturing, R&D, commercial, and corporate operations.

The role owns operational governance and excellence across on-prem and cloud servers, enterprise storage, Microsoft Azure, and Microsoft 365 (O365), and partners closely with Cybersecurity, Application teams, Manufacturing IT, and business stakeholders. The Manager leads disaster recovery planning and testing, infrastructure modernization, and operational risk reduction in a 24x7x365 environment.

Hollister Incorporated operates in a hybrid work enviornment. Employees are expected to come into the office a minimum of 4 days per week. Sponsorship to work in the US is not available at this time.

Responsibilities

1.

People leadership and operational ownership

• Lead, coach, and develop a global Infrastructure Operations team (server, storage, cloud, and data center operations); drive performance management, training, and succession planning.
• Define team structure, on-call coverage, and resource allocation to meet service expectations in a 24x7x365 environment.
• Establish and communicate clear operational standards, documentation, and runbooks to enable consistent execution across sites and time zones.

2.

Infrastructure reliability, lifecycle management, and service levels

• Own availability, performance, and lifecycle management for physical and virtual servers, enterprise storage platforms, Microsoft Azure infrastructure, and Microsoft 365 (O365) services.
• Implement and enforce monitoring, patching, backup, capacity management, and change control processes; ensure services meet defined SLAs.

• Lead incident response for infrastructure-related events, including triage, escalation, root cause analysis, and corrective/preventive actions.

3.

Security, compliance, and operational risk reduction

• Partner with Cybersecurity to ensure infrastructure is designed and operated with security-by-design and aligned with company policies and standards.
• Ensure infrastructure assets are hardened, patched, secured, and monitored; proactively manage vulnerabilities and operational risks.

4.

Disaster recovery, business continuity, and resiliency

• Lead disaster recovery (DR) planning, testing, and continuous improvement for critical applications and infrastructure platforms.
• Maintain readiness through documented procedures, validation of backups, recovery objectives, and post-test/action reporting.

5.

Data center, facilities, and modernization initiatives

• Manage on-premises and co-located data center operations, including vendor coordination and oversight of power/UPS and environmental monitoring.
• Support and execute infrastructure modernization and hybrid cloud initiatives; partner with project teams to ensure smooth operational transition.

6.

Vendors, financial stewardship, and metrics

• Manage infrastructure vendors and support contracts; partner with IT Finance and Strategic Sourcing to negotiate services and ensure compliance with service levels.
• Develop and manage budgets for personnel and services; track key performance indicators and provide reporting through management review cadences.

Essential Functions of the Role

• Communicate effectively via email, phone, and virtual platforms.
• Participate in cross-functional meetings and initiatives.
• Ensure data accuracy and confidentiality in compliance with company and legal standards.
• Manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrate initiative in identifying process improvements or automation opportunities.
• Resolve inquiries and issues with professionalism and discretion.
• Serve as a point of contact for internal and external stakeholders.
• Maintain secure handling of sensitive information.
• Oversight of compliance, risk, and organizational culture.

Education & Work Requirements

• Bachelor’s Degree with 8-12 years of related experience

Education & Work Preferences

Fluency in English is required.

· Senior operational leadership with a track record of improving availability, reducing risk, and driving continuous improvement through metrics (KPIs/SLAs) and operational cadences.

· Expertise with enterprise hybrid infrastructure: physical/virtual servers, enterprise storage/backup, Microsoft Azure, and Microsoft 365 (O365), including lifecycle, capacity planning, and performance optimization.

· Deep experience leading incident, problem, and change management (e.g., ITIL-aligned), including escalation leadership, root cause analysis, and corrective/preventive action governance.

· Demonstrated partnership with Cybersecurity to drive vulnerability management, hardening standards, audit readiness, and secure operations across on-prem and cloud platforms.

· Proven disaster recovery and resiliency leadership, including DR strategy, runbooks, testing programs, and executive-ready reporting for Tier 0/critical services.

· Ability to lead globally distributed teams, influence across functions, and communicate technical and operational topics to both IT and business leadership.

Academic/Credentials/Certifications:

Relevant certifications are a plus (e.g., Microsoft Azure, Microsoft 365, ITIL, VMware, storage/backup, or security-related certifications).

Length of Experience:

· Minimum 10 years of progressive IT experience, including 7+ years supporting enterprise server/storage and hybrid cloud infrastructure in a 24x7 environment.

· Minimum 5 years leading infrastructure operations teams (people leadership) with demonstrated accountability for service availability, incident/problem management, and operational controls.

· Experience operating at enterprise scale (global/regional), including vendor management, budget/forecasting responsibility, and cross-functional leadership with cybersecurity and application teams.

Competencies

• Be Agile
• Be People-Focused
• Be Performance Driven
• Candid
• Customer Focused
• Innovative
• Live The Schneiders’ Legacy, Our Noble Purpose
• People Oriented
• Performance Driven
• Personally Accountable

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

• The anticipated base pay range for this position is $115,000 - $165,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.​
• This position is also eligible to participate in the Hollister Corporate Bonus Plan.
• The Company’s health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs. ​
• The Company’s 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants “safe harbor” matching contributions. ​
• The Company’s paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status. ​
• The Company’s additional benefits include: education assistance and adoption assistance benefit programs.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 35846