Job Description

The Manager, Information Technology and Technology Experience is responsible for overseeing important aspects of the corporate infrastructure and internal processes at JSI, which includes in-office and out-of-office employees’ devices, corporate network infrastructure and services, and vendor relationships. As an integral part of the Trust & Security group, you would own the delivery of employee experience, reliability and security of these functions.

The individual must have a keen understanding of information technology management, be well organized, a planner and be able to effectively communicate with a wide variety of individuals both internally and externally. You will need to rely on your extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Tasks and Responsibilities:

• Work with key stakeholders to provide delivery dates for improvements of systems.
• Forecast hardware and software requirements for a geographically distributed organization, with on-premises and cloud infrastructure.
• Leverage tooling to provide a high degree of care for our employees’ technology experience
• Manage a small team: Hiring, communicate job expectations; planning, monitoring, appraising and reviewing job
• Run a safe, injury/accident-free workplace

You will also take part in:

• Continuous compliance processes (ISO-27001, EU CRA, UK Cyber Essentials, NIST 800-53)
• Procurement pathway involving Legal, Finance and IT to better manage and integrate key vendors with our supply chain
• Security efforts, moving toward a zero-trust architecture in a hybrid (on-premise & cloud) internal services

You might be a fit if:

• You have a demonstrable track-record of evolving IT from a Help Desk function to an innovation-accelerator within an organization
• You have a constant-learner mindset; show us your home-lab, talk about automation of core business functions or how AI is re-shaping your environment.
• You have led initiatives that helped prioritize technology experience with multiple operating systems support.
• You have a strong experience with our complex technology stack (Infrastructure: VMware, Dell EquaLogic, AWS, Azure, Cloudflare; Software: ManageEngine, CrowdStrike, Webex).

How we Work?

You will be expected to work in a Hybrid environment reporting to our Kanata, Ontario location 2 or more times per week.

About JSI

JSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.

Our hiring process does not use artificial intelligence (AI) tools for screening, assessing, or selecting applicants. All applications are reviewed and evaluated by our HR team.