Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
• You’ll lead a high-impact team shaping inflight performance strategy, driving consistency, accountability, and continuous improvement across a complex, unionized operation.
• You’ll influence outcomes at scale, leveraging data, audits, and cross-functional partnerships with Operations, Labor, Legal, HR, and Leadership to improve performance, resolve escalations, and strengthen compliance.
• This role is a part of the Workforce Success team within the Inflight Organization
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Lead a team of managers responsible for Inflight Crew performance
• Ensures consistency in performance policy interpretation and application
• Mange the audit and analysis of investigations, recommendations, and documentation of performance investigations
• Serves as an escalation point for frontline managers, Base Operations, and union leaders while fostering a collaborative relationship
• Collaborates with Labor, Legal, and the People team for local issues and investigations
• Actively engage in the dispute resolution process with local teams
• Regularly meets with directors and local management to understand performance trends in their base & provides guidance when requested on performance policy interpretation
• Develops and manages special projects and takes the lead in mentoring others
• Ensures thorough understanding of and compliance with all company and departmental policies, procedures and regulations
• Works with Data & Analytics team for meaningful reporting to drive actions that improve performance and regularly coordinates with senior leadership on performance strategies
• Assist in creating a vision for the future direction of Performance policy strategy
• Develop and maintain a quarterly local station travel schedule
Minimum Qualifications- Education & Prior Job Experience
• Bachelor’s Degree / Master's Degree or equivalent training or experience
• 5+ years of managerial experience or relevant experience in a related field
Preferred Qualifications- Education & Prior Job Experience
• Experience in the Aviation and Customer Service industry
• Knowledge of the Inflight Collective Bargaining Agreement (CBA)
• Knowledge and experience in American systems including SABRE, and Attendance & Performance System (APS).
Skills, Licenses & Certifications
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint and Outlook
• Excellent interpersonal, planning and organizational skills
• Knowledge of working with a contract labor group
• Ability to effectively coordinate multiple projects at the same time and presenting comfortably in front of large groups and Sr. Leadership
• Ability to work and make decisions independently with minimal supervision as well as function effectively as a member of a team.
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.
