Job Description

At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact.

Raleigh is a thriving part of North Carolina’s Research Triangle, consistently ranked among the best cities to live and work. Crabtree Valley Mall, Triangle Town Center, and the Streets at Southpoint serve as major retail hubs, drawing steady year-round customers who appreciate excellent service and brand variety. Raleigh’s growing tech industry, diverse professional community, and vibrant culture provide exceptional opportunities for career growth.

The Role: Manager in Waiting

A Manager in Waiting assists the store manager in all aspects of the store's operations while motivating sales associates to be capable, confident, and successful. The ideal candidate is responsible, accountable, and driven to grow into a management role, strengthening their leadership skills along the way. This position is designed for someone eager to develop professionally, learn the business, and prepare for future leadership opportunities within REEDS.

The best candidates can hold themselves and others accountable for the overall vision, direction, growth, profitability, and success of the retail store. We provide the tools, training, and mentorship you need to expand your knowledge- whether it’s learning about the world-class designers we proudly represent or mastering top-selling skills that set you up for long-term success.

A Manager in Waiting at REEDS Jewelers is a full-time, salaried exempt position with commission opportunities, performance bonuses, and a full benefits package.

What You’ll Do

Sales & Business Leadership

• Drive store performance, exceeding sales goals and KPIs
• Leverage sales analytics to drive strategy and opportunity
• Lead by example as a selling manager and brand ambassador
• Oversee visual presentation, product mix, and promotional execution

Client Experience

• Deliver a seamless, personalized luxury experience to every customer
• Inspire the team to build long-term client relationships through effective clienteling
• Drive special events and creative engagement with clients
• Lead from the floor during peak moments and events
• Actively seek and respond to client feedback

Team Development

• Support the store manager to recruit, train, and retain top-tier talent
• Create a culture of accountability, performance, and celebration
• Facilitate continuous learning

Operations & Store Standards

• Support manager's delivery flawless execution of daily operations
• Support inventory, security, and loss prevention
• Oversee compliance, safety, and store policy adherence
• Support back-of-house organization and optimize operational efficiency

Our Values

We lead through REEDS’ core principles:

• Integrity – Do what’s right, always
• Performance Excellence – Drive results and growth
• Stewardship – Build trust at every turn
• Professionalism – Lead with confidence and consistency
• Entrepreneurial Spirit – Think boldly, act decisively
• Team Orientation – Support, uplift, and collaborate
• Passion – Love what you do and share it with others

Requirements

• 3+ years of leadership experience in luxury, specialty, or jewelry retail
• Proven track record of meeting/exceeding sales goals
• Strong leadership presence and talent development capabilities
• Proficient in POS systems, Microsoft Office, and digital commerce tools
• Availability to work a flexible schedule, including nights, weekends, and holidays
• High School Diploma or Equivalent
• Ability to stand for long periods of time and carry up to 30 lbs.
• Legal authorization to work in the U.S.

Preferred Qualifications

• GIA coursework or certification
• Deep passion for fine jewelry, timepieces, and curating an elevated, luxury experience

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes, medical, prescription, dental, life and long-term disability insurance as well as 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.