Job Description

Application deadline is 5 days after the date the role was posted.

Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.

LOCATION: Branch DIVISION: Branch Sales & Service

FUNCTION DESCRIPTION:

Responsible for leading all aspects of customer relationships delivered through the branch. This encompasses retail, small business relationships, and community business development. Responsible for branch profitability and branch operations. Supervises all branch positions, including hiring, performance management, reviews and salary recommendations. Ensures compliance with operational procedures, and is responsible for audit scores. Supports branch sales and service goals by training, coaching and developing branch staff. Provide on the spot coaching to employees relevant to member service, referrals, sales and operational integrity. Resolves escalated issues keeping Mentor Branch Manager informed. Assumes managerial duties in the absence of the Mentor Branch Manager or Branch Management at assigned branch.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Mentor Branch Manager

Supervises: Indirectly, all branch positions during training and observation; directly or indirectly
(depending upon business need): Financial Specialists, Sales and Service Representatives, Floating Sales and Service Representatives, Tellers and Lead Tellers and Member Sales and Service Supervisors.

Contacts: Credit Union members, merchants, vendors, other financial
institutions, miscellaneous Bellco departments and
employees.

QUALIFICATIONS/REQUIREMENTS:

Education: College degree or equivalent work experience is required

Experience: Prefer 2+ years teller / operations experience
One year sales and customer service preferably in financial services Supervisory/lead/coaching experience preferred

Skills: Loan experience preferred.
Strong interpersonal, sales, and relationship management skills
Strong written, verbal and communication skills
Ability to provide leadership and handle multiple priorities under time constraints
Working knowledge of Microsoft Office desktop applications
Strong operational skills
Strong service skills
Coaching and training abilities with willingness to sell products and services
and to coach others to do so
Ability to work independently without supervision
Can accurately and efficiently enter data and update member financial
records via computer terminal
Ability to accurately maintain a teller drawer
Additions or modifications to these requirements may be
made as needed to maintain service levels to members.

Equipment: On-line computer/P.C. terminal keyboard and mouse with visual monitor, calculator, copy machine, fax machine, telephone, computer printer, ATM, TCR, check signer, check scanner and security alarms

ESSENTIAL FUNCTIONS:

1. Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently suggests ways to improve the member/customer experience through improved processes and technology.

2. Responsible for overall branch financial results, operations effectiveness, productivity, and cost effectiveness. Track and report sales and operational productivity. Ensures goals are met for other business groups/partners that work with the branch (investments, etc.)

3. Responsible for the data-gathering, research, development and accomplishment of an annual branch marketing, business development, sales and service plan. Assists in defining and developing strategy needed to set or meet organizational goals.

4. Successfully develops and follows an annual operating plan and budget leading to expense control, select purchasing and efficient property management.

5. Understand and communicate various types of loan and deposit products.

5. Communicates key mortgage product features including LTV, discount points and rate bumps, escrows, mortgage insurance, etc.

6. Manages the branch to achieve sales and growth goals, conducts weekly sales sessions, performs periodic sales audits, coaches and develops sales staff.

7. Maintain key customer relationships, responsible for the branch meeting service standards in all interactions. Personally manages the largest, most profitable relationships at the branch, as identified by profitability analysis.

8. Evaluates, develops, motivates and trains branch personnel, coaches staff in sales and service activities. Create a positive sales and service environment by training, coaching and developing branch staff. Ensures branch staff has strong product and process knowledge.

9. Accurately enter and complete transactions including loan applications in Bellco systems.

11. Manages human resource issues: recruiting, hiring, training, performance management, conducting monthly one-on-ones, writing reviews, scheduling and making salary recommendations.

10. Manages losses and other risk issues and ensures financial losses are within acceptable guidelines.

11. Understands and effectively implements all appropriate regulations.

12. Manage operations of the branch, including responsibility for audit scores. Ensure compliance with Operational Procedure Manuals. Ensure monthly branch audits are completed accurately and in a timely manner. Produce daily, weekly & monthly audit reports. Ensures branch effectiveness and adherence to all branch operations, procedures, and compliance.

13. Maintains thorough knowledge of lending process, Security and Fraud procedures, and functions of all automated equipment. Serves as a branch-wide source of knowledge on credit union operating procedures in order to provide necessary support to branch staff.

14. Conducts ongoing analysis of branch activities, workflow and operations with a specific strategy devised towards meeting corporate goals.

15. Recommends and helps develop and implement new policies and procedures.

18. Delegate daily and weekly operational task to high potential direct reports for staff development and growth.

19. Represent Bellco in a professional and friendly manner by practicing Bellco Quality Service Standards and sales behaviors in all interactions with members, prospective members and Bellco personnel.

20. Act as backup and provide support to Mentor Branch Manager or branch management across entire branch network.

21. May perform Teller, Financial Specialist, and Sales and Service Rep duties as needed.

22. Regular and punctual attendance.

Management retains the discretion to add or change the duties of the position at any time.

WORKING CONDITIONS:

In order to meet the financial service needs of our members, position may necessitate changes in hours or location.
Office environment.
Mobility throughout department.
Travel between branches
Bellco requires all employees who drive their personal or a company vehicle in the routine performance of their jobs to have a valid Driver’s License. They must also provide proof of valid insurance.

Bellco Credit Union provides a comprehensive benefits package to all regular, full time and part time employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.

In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non-branch management roles may be eligible for an annual managerial bonus.
Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.