Job Description

Manager in Training (MIT)

Location: Indianapolis, IN

Pay: $20-24 per hour

Job Type: Full-time

Schedule: Flexible schedule required including evenings, weekends, and holidays

Benefits for full-time employees working 30+ hours per week:

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

The Manager in Training (MIT) program is a structured leadership development program designed to prepare candidates for a Store Manager position. During this approximately 12-week program, you will gain hands-on experience across all aspects of store operations, leadership, and performance management.

This role is ideal for individuals who are motivated to grow into a leadership position and are eager to learn how to run a successful retail operation.

What You’ll Do

Leadership & Staff Management

• Support recruiting, training, and supervising store staff
• Learn scheduling, payroll review, and employee relations practices
• Provide coaching and support to team members and program participants

Store Operations

• Learn donation intake, product sorting, pricing, and merchandising
• Support strategies to meet production and sales goals
• Assist with maintaining store appearance, safety, and compliance standards

Customer Experience

• Deliver excellent customer service and create a positive shopping environment
• Support customer engagement and retention efforts
• Model positive interactions for store staff

Financial Management

• Learn cash handling procedures and daily deposit processes
• Support inventory tracking and loss prevention practices
• Assist with maintaining store operations within budget

Communication & Reporting

• Review daily sales and production metrics
• Communicate with store leadership and regional partners
• Support reporting and operational updates

Training Provided

• Structured 12-week training program with hands-on experience
• Development in store leadership, operations, and financial management
• Regular progress reviews and feedback checkpoints
• Opportunity for promotion to Store Manager upon successful completion and business need

Why Join Us

• Clear path to Store Manager role
• Hands-on leadership development
• Mission-driven work supporting community programs
• Supportive and team-oriented environment

Qualifications

What You Need

Required

Education & Experience

• 1 to 2 years of retail, leadership, or supervisory experience preferred
• Will consider equivalent combination of education and experience

Skills & Abilities

• Strong leadership potential and ability to build relationships
• Effective communication and customer service skills
• Ability to learn retail operations, sales, and production processes
• Strong attention to detail and problem-solving skills
• Ability to work a flexible schedule including early/late shifts, weekends, and holidays
• Basic computer proficiency including POS systems and Microsoft Office
• Ability to handle cash accurately and responsibly

Certifications

• Valid Driver’s License
• Must meet motor vehicle record requirements
• Ability to complete bank deposits as needed

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk
• Frequently required to walk and reach with hands and arms
• Occasionally required to climb, balance, stoop, kneel, or crouch
• Must regularly lift and/or move up to 50 pounds, occasionally up to 100 pounds

Work Environment

• Retail store and warehouse environment
• Moderate noise level
• May be dusty with temperature fluctuations
• Extended periods of standing required

Travel

• May be required to travel to other store locations for training

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.