TXU Energy

Manager III, Customer Operations

TXU Energy  •  United States (Onsite)  •  8 days ago
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Job Description

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

The Manager position will have responsibility and direct oversight for the performance and development of the Communication Services team, including the Bill Audit, Return Mail and fulfillment functions. Position operates in support of the CXS organization under the direction of the Sr Director of the Customer Revenue & Communication Services organization. Responsibilities include interface with cross-functional support teams in CXS, Business Technology, Marketing and external vendors providing services in support of the functions. This position also requires a technical acumen to manage and administer multiple databases used to support the department including the ability to create database queries, archive a database and troubleshoot and resolve issues in database performance. The position provides leadership to employees to ensure an effective work environment, good employee relationships and adherence to Company policies, systems, procedures and regulations.

Key Accountabilities

Direct teams that are accountable for handling customer return mail, communications audit, and vendor management in a manner which enhances the customer experience and retention
Work with management team to develop, implement and track performance metrics to ensure the effectiveness of the organization, people and processes
Manage outsourcing relationships through the monitoring of performance metrics and service levels, escalating issues to vendors and management as necessary
Maintain and assess performance standards for employees to support the goals of the enterprise while conducting employee discussions as necessary
Administer database queries in support of the function and make changes required to stay connected with the changing needs of the business
Perform other duties as assigned and required by the enterprise

Education, Experience, & Skill Requirements

Bachelors Degree in a related field is strongly preferred, or equivalent experience
5+ years experience in Customer Operations function
3+ years in managing and leading teams in a production environment
Excellent analytical, organizational and time management skills
Ability to achieve quality work under the pressure of deadlines
Ability to manage a diverse range of projects simultaneously
Effective performance management capabilities

Key Metrics

Return mail resolution SLA
PUCT invoice delivery metric performance
Monthly/quarterly controls and compliance attestations
Invoice accuracy SLA
Other performance/operation metrics as defined by the enterprise

Job Family

Customer Service

Company

Vistra Retail Operations Company

Locations

Irving, TexasTexas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email usat assistance@vistraenergy.com tomake a request.

TXU Energy

About TXU Energy

TXU Energy has a long-standing history of doing the right things for our customers. It starts with the basics — providing electricity plans with easy-to-understand terms and straightforward pricing you can count on. But our responsibility doesn't end there, and neither does our commitment to our customers.

TXU Energy is a subsidiary of Vistra (NYSE: VST), a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine.

Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities.

Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers. Learn more about how Vistra is powering a better way forward at vistracorp.com.

Industry
Energy & Utilities
Company Size
1,001-5,000 employees
Headquarters
Irving, TX
Year Founded
Unknown
Website
txu.com
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