Job Description

The Sr. Manager for Oracle Fusion Cloud Human Capital Management (HCM) is responsible for leading, optimizing, and governing end-to-end HR business processes and system functionality across the agency. This role serves as a bridge between Global People Resources (GPR), business stakeholders, and technical teams to ensure HCM solutions align with business objectives, compliance requirements, and operational efficiency goals. The ideal candidate possesses strong technical expertise in Oracle Fusion Cloud HCM, combined with deep knowledge of Human Resources processes, system integrations, reporting, process improvement, and change management.

Roles and Key Responsibilities

• Own and govern end-to-end GPR business processes within Oracle Fusion Cloud HCM, including process standardization, optimization, and continuous improvement.
• Partner with GPR leadership, IT, vendors, and cross-functional stakeholders to align system capabilities with business needs.
• Act as the functional and technical subject matter expert (SME) for the Oracle Fusion Cloud HCM modules such as Core HR, Talent Management, Recruiting, and Absence Management.
• Translate business requirements into functional specifications and collaborate with technical teams on system configuration, integrations, reporting, and enhancements.
• Lead system enhancement initiatives, testing cycles, defect resolution, and production support activities.
• Drive release management activities, including impact assessments, regression testing, and adoption of Oracle quarterly updates.
• Analyze existing workflows and identify opportunities for automation, process simplification, and improved user experience.
• Develop and maintain process documentation, SOPs, governance standards, and training materials.
• Advise on and implement data governance, security roles, compliance requirements, and audit readiness.
• Monitor system performance, data quality, and reporting accuracy while ensuring alignment with agency policies and regulatory standards.
• Partner with integration and reporting teams on interfaces, BI Publisher, OTBI, HDL, HCM Extracts, Fast Formulas, and related tools.
• Lead user acceptance testing (UAT), stakeholder communications, and organizational change management efforts.
• Directly manage a team of systems professionals to ensure consistent and high-quality operations of GPR systems. Additionally, provide guidance and mentorship to GPR users, analysts, and support teams regarding system capabilities and best practices.

Knowledge Skills and Abilities

• Strong analytical skills, with the ability to identify issues and collaborate with key stakeholders for resolution while maintaining a positive and inquisitive attitude and excellent follow-through.
• Strong techno-functional knowledge of Oracle Fusion Cloud HCM architecture, configurations, workflows, security, and integrations.
• Knowledge of Global HR operational processes, compliance standards, and enterprise system governance.
• Familiarity with reporting and integration tools such as OTBI, BI Publisher, HDL, HCM Extracts, Fast Formulas, and APIs.
• Ability to make best practice judgements to plan and accomplish goals that align with agency need.
• Excellent interpersonal and communication skills, with the ability to communicate/translate technical concepts to business users and relay business needs to technical partners.
• Knowledge of integrations with payroll providers, identity management, or third-party HR systems.

Required Languages: Must be fluent in written and spoken English.

Travel: Must be willing to travel up to 10%.

Supervisory Responsibilities: Yes

Basic Qualifications

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or related field.
• Oracle Fusion Cloud HCM certifications.
• Minimum 7 years of experience supporting or leading Oracle Fusion Cloud HCM implementations and production support in a global environment.
• Experience with multiple Oracle HCM modules, including Core HR, Talent Management, Recruiting, and Absence Management.
• Experience leading cross-functional initiatives and managing competing priorities in a fast-paced environment.

Preferred Qualifications

• Experience with agile delivery methodologies and SaaS release management.
• Experience in process transformation or HR digital transformation initiatives.

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS is an Equal Opportunity Employer.