Job Description

Oversees multiple Business Optimization teams or a large function responsible for delivering process improvement initiatives. Translates strategic goals into operational plans, manages cross-functional projects, and ensures alignment with enterprise priorities. Provides tactical leadership and subject matter expertise to drive efficiency, compliance, and measurable business outcomes.

• Translate strategic BPO goals into operational plans and team priorities.
• Manage multiple teams or specialized units of analysts in executing process improvement initiatives.
• Manage cross-functional optimization projects, ensuring alignment with business objectives and timelines.
• Establish value assessment criteria and ensure consistent application across multiple teams or functions.
• Develop business cases and ROI models for process investments.
• Identify and resolve complex operational challenges using data-driven insights.
• Establish and monitor KPIs to evaluate process performance and improvement impact.
• Guide the implementation of automation and process redesign efforts.
• Ensure compliance with internal policies and external regulations.
• Collaborate with senior leaders to align initiatives with enterprise goals.
• Mentor team leads and prepare successors for leadership roles.
• Contribute to short-term strategic planning and resource allocation.
• Champion process improvement adoption across the organization.
• Evaluate and implement industry best practices to enhance operational efficiency and member experience.
• May perform other duties as assigned.

• 7+ years of experience in a process optimization function or related experience with demonstrated success in managing enterprise/functional area efficiencies.
• 3+ years of management experience.
• Broad knowledge of applicable federal and state laws, rules and regulations.
• Broad knowledge of banking/financial industry trends, products and services.
• Strong ability to translate strategic goals into operational process improvement plans.
• Significant progressively responsible experience leading and managing business optimization teams, preferably in a large financial institution, including operational and regulatory controls.
• Advanced experience in business case development and ROI modeling.
• Ability to evaluate and redesign processes to improve efficiency, reduce risk, and enhance service.
• Proficiency in applying Lean Six Sigma and other methodologies to drive measurable outcomes.
• Skill in managing multiple teams and ensuring alignment with enterprise priorities.
• Broad understanding of how process optimization impacts financial performance and compliance.
• Ability to resolve high-impact operational challenges using data-driven insights.
• Effective communication skills for presenting findings and influencing senior stakeholders.
• Commitment to developing leadership capabilities within the team through coaching and mentoring.
• Proven ability to manage large-scale projects and allocate resources effectively.
• Bachelor’s degree in related field or equivalent combination of training, education and experience.

Desired Qualifications

• Master’s Degree in related field or equivalent combination of training, education and experience.
• Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

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Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.