ASM

Manager I, Field Software

ASM  •  Republic of Korea (Onsite)  •  1 hour ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job’s Mission

As the Field Software Manager at ASM Korea, you will lead and develop a team of Field Software Engineers who support the installation, maintenance, troubleshooting, and optimization of ASM’s advanced semiconductor equipment at customer sites.

You will serve as both a people leader and technical escalation owner, ensuring effective resolution of software-related field issues while maintaining the highest standards of customer satisfaction, tool performance, and service quality.

You will work closely with local customers, global software engineering teams, QA, field service, process, and other cross-functional teams to drive issue resolution, software deployment, continuous improvement, and team capability development.

What You Will Be Working On

  • Team Leadership Lead, coach, and develop engineers, managing workload, priorities, and resource allocation.
  • Escalation Management Act as the local escalation point for complex software issues, ensuring clear communication and timely resolution.
  • Troubleshooting Support diagnosis of software, mechanical, electrical, and control-system issues.
  • Collaboration Partner with global engineering, QA, and support teams on development, testing, deployment, and bug resolution.
  • Customer Engagement Work with customers to clarify requirements, prioritize issues, and support qualification and upgrade activities, while building strong working relationships with customers and cross-functional ASM teams to ensure a high level of satisfaction.
  • Problem Resolution Drive root cause analysis, corrective actions, and preventive measures.
  • Safety & Quality Promote a safety-first mindset and ensure high-quality documentation and reporting.

What We Are Looking For

  • 15+ years of experience in semiconductor equipment, field software, or technical support.
  • Bachelor’s or Master’s degree in Software Engineering, Computer Science, Electrical Engineering, or related field.
  • Proven leadership and customer escalation management experience.
  • Strong technical background in software troubleshooting and electromechanical systems.
  • Hands-on experience with C++ or C# debugging, log analysis, and IDE tools.
  • Effective communication skills in Korean and English.
  • Leadership mindset with ability to coach and motivate engineers.
  • Willingness to travel and work in cleanroom environments.

Preferred Qualifications

  • 2+ years of people management or technical team leadership.
  • Experience collaborating with global engineering teams on bugs, features, and releases.
  • Prior support experience with major semiconductor customers in Korea.
  • Strong background in escalation management and customer communication.
  • Familiarity with equipment automation or tool control software.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

ASM

About ASM

At ASM, we’re shaping the future at the atomic level. We enable the next generation of microchips by empowering leading semiconductor manufacturers with advanced wafer processing equipment.

Through our mastery of thin-film deposition, we create the innovative tools and solutions that shape the materials at the heart of tomorrow’s technology – powering everything from AI and next-generation healthcare to cloud computing and smarter, more energy-efficient devices.

With over 4,600 people representing more than 60 nationalities across 15 locations worldwide, we’re united by one ambition: to stay ahead of what’s next. And with research centers in seven countries and nearly a quarter of our people and profits devoted to research and development, excellence is our baseline, not our finish line.

Our pioneering thin-film deposition technologies – like atomic layer deposition, epitaxy, silicon carbide, chemical vapor deposition and vertical furnaces – help our customers push the limits of performance, speed, and efficiency. Our strong patent portfolio, flat organization, and agile way of working enable fast collaboration, global mobility, and a competitive edge far beyond our scale.

Every day, we work to make integrated circuits smaller, faster, more energy-efficient, and more powerful. Together, we’re advancing technologies that unlock new potential and improve lives.

Ready to become a master of atomic layering? Explore opportunities on our careers page or in the “Jobs” tab here on LinkedIn.

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Almere, NL
Year Founded
1968
Website
asm.com
Social Media