Core purpose of the Job:
To drive the HR Business strategy through effective business partnering and coaching to line managers & employees. This includes talent acquisition and off boarding, employee relations, policies and systems, driving the implementation of all programmes relating to MTN Brand Values, Reward and Recognition, employee wellness & employment relations in order to sustain MTN Eswatini as a great place to work.
Key Duties and Responsibilities
ORGANISATION DEVELOPMENT
Implements strategic and annual plans, liaises with divisions to identify needs for changes to the organisation structures that facilitate the effective execution of business strategy and plans, foster a positive work culture based on the MTN values and Employee Value Proposition, and comply with Group OD policies, and standards.
Facilitates restructuring projects, liaising with group HR to ensure compliance with Group OD and change management methodologies and that the new structures comply with Group standards for Operating Units. Provides advisory support to the business regarding optimum job design and staffing levels.
Maintains current versions of approved organogram. Provides relevant information on structures and jobs for various Human Capital and Resourcing activities.
Liaises with divisions for the preparation of job profiles according to Group standards, ensuring that job profiles are available for all jobs and are reviewed to reflect any changes in job content. Maintains a library of job profiles for purposes of reference
Participates in and manages job evaluation projects in compliance with Group methodologies and standards, and provides information related to work and Hay levels to Human Capital for purposes of remuneration and benefits administration
Provides change management support for major organisational change programmes within MTN, ensuring compliance with Group change management methodologies and best practice in order to achieve optimum change performance and return from resources invested
Manages and facilitates positive progression of the business on employee experience and results from engagement surveys such as the annual Group Culture Audit (GCA) and Sentimeter Survey.
Manages and facilitates the assessment and performance improvement on people management practices as assessed by external bodies such as SABPP and Investors in People and South African Board of People Practices.
Reviews results of engagement surveys and business assessment on people practices. Facilitates action plan to enhance the performance of all dimensions that require remediation in support of staff commitment, identification and ownership. Monitors the implementation of approved action plan and provides updates.
Reviews organisational climate and culture and designs, plans and coordinates the implementation of approved internal branding and cultural management programmes that enhance MTN’ s corporate brand and reputation in the market by enhancing staff commitment, identification and ownership. Participates in and manages roll out of any Group-wide culture management programmes.
LEARNING & DEVELOPMENT
Implements MTN strategic and annual plans, performance appraisal results and Personal Development Plans (PDPs) and liaises with divisions to identify needs for learning and development that facilitate the effective execution of business plans.
Prepares and manages annual training calendar and budget for local cross-departmental learning & development
Liaises with the MTN ULearn and other approved service providers for the delivery of learning and development solutions and manages enrolment, participation, evaluation and certification for HR managed L&D activities in accordance with Group policies, procedures and standards. Provides evaluation reports to the MTN Academy for locally run Academy activities.
Supports the business in conducting specific needs and business case analysis for L&D, designing learning solutions and sourcing service providers required to meet identified. Advises on learning and development resources available locally, regionally and internationally
Monitors and maintains Group-wide processes and procedures for measuring the impact of learning development activities, providing MTN Management and Group with required reports and statistics as required to aid decision making. Develops robust processes and instruments to support Group procedures as required
Reviews L&D activity evaluation reports and takes action to improve performance.
TALENT MANAGEMENT
As Co-custodian of the Leadership Talent Management (LTM) system, provides support to the business in the preparation of talent profiles and preparation and execution of development plans
Oversees Talent Acquisition, development & offboarding
Develop and manage MTN talent management processes and procedures to maintain a viable talent pipeline to meet MTN current and future business needs
Develop and track execution of talent retention plan
Drive the MTN Early Talent Management Programme (Umtsentse) for early talent identification & development
Coordinates succession planning and ensures successor development.
PERFORMANCE MANAGEMENT
Provides support to the line managers for the implementation of the Performance Management, including induction for new staff, facilitating talent review forums, quarterly performance reviews and providing support to both staff and managers in the preparation of performance agreement and conducting of appraisals
Leads initiatives to create and enhance awareness and skill amongst line managers to adequately drive our ‘GamePlan’ activities for their areas, thereby enhancing effectiveness of these activities and compliance with policies
Monitors progress against annual IPF cycle and executes activities to ensure compliance with Group policy and calendar through communications, lobbying line managers and other strategies
WELLNESS AND RECOGNITION
Manages the MTN Employee Wellness Program aimed at improving the well-being and productivity of all employees, through the enhancement of all aspects of health, increase awareness of positive health behaviours, to motivate employees to voluntarily adopt healthier behaviours and to provide opportunities and a supportive environment to foster positive lifestyle changes
Oversees the MTN Shine Recognition Program to ensure that they are administered according to Group and MTN Eswatini policy and calendar, and that local award ceremonies are properly organised.
Ensure adoption of various recognition platform to improve employee engagement
EMPLOYEE RELATIONS
Oversee all processes relating to the maintenance of healthy employee/labour relations which includes ensuring timely communication of relevant information, policies and procedures.
Work as HR customer touch point for Exco and Line Managers on employment relations by advising them during disciplinary hearings and grievances.
Ensure capacitation of Employee Relations stakeholders
Manage and provide timely advice/solutions for non-compliance issues
Reduce CMAC and Labour Court referrals and internal disciplinary hearings to the lowest levels within the business by providing sound advice to both line management and staff;
Conduct all processes in a manner that upholds integrity and all other good governance principles
Ensure that ER solutions provided fall within the legislative framework and are best Practices that enable the creation and sustainability of a highly motivating and harmonious working environment.
Analyse data to identify current and emerging trends in the industry to facilitate strategic ER decisions
Minimum Requirements
Education
Experience
7 years’ experience in HR
Experience in OD, L&D, Performance Management, Wellness Management & Employee Relations
Experience in managing/influencing engagement and culture dynamics
Preferably with experience in a commercial multinational environment
Must live the MTN Values of
Lead with Care, Can-do with Integrity, Collaborate with Agility, Serve with Respect, Act with Inclusion.
Delivering voice, data, mobile financial services and digital products across 16 markets in Africa.
For more info, visit: www.mtn.com
