Job Description

ABOUT THE ROLE

As the Manager, Housing & Impact, you will provide leadership and oversight to a team responsible for delivering sustainable tenancy outcomes while ensuring compliance with legislative and regulatory requirements.

You will drive continuous improvement, foster a positive team culture and build strong relationships with customers, internal stakeholders and community partners.

RESPONSIBILITIES

• Lead, coach and develop high-performing Housing & Impact team
• Drive best-practice tenancy and property management outcomes
• Manage complex customer matters and stakeholder relationships
• Implement strategic initiatives and service improvements
• Ensure compliance with contractual, legislative and regulatory requirements
• Analyse data and reporting to support informed decision making
• Support the delivery of social impact programs and community outcomes

REQUIREMENTS

• Current NSW Police Check
• Working With Children Check
• NDIS Worker Screening Check
• Current NSW Driver Licence and access to a comprehensively insured vehicle
• Minimum 3 years’ experience within social housing or community services
• Experience interpreting and applying tenancy legislation, including RTA and NRAS
• Advanced computer skills

DESIRABLE

• Knowledge of housing management, rent arrears management and anti-social behaviour practices
• Certificate IV in Welfare or Certificate IV in Social Housing (or equivalent)

APPLY NOW

Please submit your resume and cover letter detailing your relevant experience and why you are an excellent fit for this role.

WHY WORK WITH US?

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.

We also offer:

• Salary packaging 
• Career development opportunities 
• Access to EAP Counselling Service 
• Additional Leave

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.