Job Description

Shape your world, in the team that shapes NSW communities, spaces and economies

• Drive initiatives and provide a clear pathway to contribute to housing delivery for NSW
• Full-Time Temporary role until 31 March 2027
• Parramatta Location – 4 Parramatta Square
• Clerk Grade 11/12 salary ranges from $149,739 to $173,174 + super

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

Acting as a central point of contact, you will help to streamline pathways to housing delivery by connecting the dots across teams, agencies and information. Day to day, you’ll build strong stakeholder relationships, troubleshoot and resolve issues quickly, provide clear advice, and keep everything coordinated through accurate records, reporting and continuous improvement of systems and processes.

Being a complex and fast-moving role, you’ll need to quickly build networks, digest technical information and translate it into everyday concise language, while maintaining a high standard of customer service. Success will come from working collaboratively to unblock challenges, balancing competing priorities, and ensuring stakeholders have a clear, efficient experience as they move through the planning system.

For more information about this position, read the full Role Description: Manager Housing Delivery Authority Concierge

What you will bring to the role

The ideal candidate will have:

• Excellent communication skills - both verbal and written
• Strong problem-solving and analytic abilities to navigate complex challenges and adapt to evolving situations
• Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment.
• Solid time management, delegation and organisational skills to prioritise tasks and meet deadlines efficiently
• Excellent stakeholder engagement and influencing skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes.
• Confident, knowledgeable and practical when making decisions
• Experience in large scale government projects (desirable)

What is an essential requirement:

• Relevant tertiary qualifications in planning, property, project management or similar discipline, or equivalent relevant experience.

About Us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Join us

Shape your world in a place where you’re valued, included and heard. Apply now with your CV and cover letter. Applications close Wednesday 8 July 11:59 pm AEST. Should you require further information about the role please contact Kate McKinnon on 02 9821 9666 or at kate.mckinnon@dpie.nsw.gov.au

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.