We are seeking a hands-on Housekeeping Manager to oversee daily housekeeping operations and lead a team committed to delivering exceptional guest experiences. This role is responsible for maintaining high standards of cleanliness, quality, and service while supporting team performance, operational efficiency, and guest satisfaction throughout the property.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Schedule Details:
The Housekeeping Department operates 24 hours a day, 7 days a week. This position requires flexibility to work various shifts between 7:00 AM and 11:00 PM, including weekends and holidays. Overnight shifts may be required based on business needs.
Additional Responsibilities Include:
Lead and support daily housekeeping operations, including Guest Room Attendants, Public Area Attendants, Housepersons, Linen Attendants, Uniform Attendants, Coordinators, and Supervisors.
Conduct daily team briefings and provide ongoing coaching and performance support.
Inspect guest rooms, public areas, and back-of-house spaces to ensure compliance with quality and cleanliness standards.
Identify and address maintenance, inventory, and service issues in a timely manner.
Coordinate with other departments to optimize room readiness and guest satisfaction.
Assist with departmental scheduling, payroll, purchasing, recordkeeping, and inventory management.
Support deep-cleaning programs, floor care initiatives, and preventive housekeeping maintenance plans.
Ensure department equipment, supplies, and storage areas are secure and properly maintained.
Foster a culture of teamwork, accountability, inclusion, and exceptional guest service.
Maintain compliance with company policies, safety standards, and operational procedures.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
Housekeeping supervisory experience.
Knowledge of housekeeping operations, procedures, and best practices.
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
Strong written and verbal communication skills.
Excellent attention to detail and commitment to quality.
Ability to work a flexible schedule, including evenings, overnight, weekends, and holidays.
High School Graduate or equivalent.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
2 years of housekeeping management experience in a hotel, resort, or hospitality environment.
Strong leadership and interpersonal skills.
Knowledge of workplace safety practices and proper use of PPE.
Demonstrated commitment to delivering outstanding guest service.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.
