Job Description

MKTG Sports + Entertainment is looking for a Manager, Hospitality & Events (Registration), with a primary focus on event registration across global sports hospitality programs. This role supports the planning and execution of a robust registration system for premium hosting programs, ensuring seamless attendee management for Fortune 500 clients.

This is a dynamic, detail-oriented role for someone who thrives in fast-paced environments and enjoys balancing organization with execution. The Manager plays a key role in building and managing registration systems, tracking progress, and communicating updates to internal teams and clients, while continuously identifying opportunities to improve processes and enhance the attendee experience year over year.

You will report to the Senior Director, Hospitality & Events. This position is based at our MKTG office in Charlotte, NC.

You Will:

· Collaborate with internal teams and clients to define, build, and manage registration components across multiple events

· Develop and maintain registration plans, timelines, and communication strategies to ensure smooth execution

· Oversee day-to-day registration operations, including guest list management, attendee communications, and inquiry resolution

· Manage registration platforms and event websites, ensuring accuracy, functionality, and a seamless user experience

· Track registration progress, monitor data, and provide regular status updates and insights to internal teams and clients

· Serve as a key point of contact for registration-related questions from guests, clients, and third-party vendors

· Support ticket distribution, guest itineraries, and on-site registration logistics to ensure a strong attendee experience

· Create client-ready materials including registration reports, guest lists, itineraries, event collateral and presentations as needed

· Lead or support client calls and internal meetings, clearly communicating timelines, status, and next steps

· Partner with cross-functional teams to ensure alignment across registration, event operations, and guest experience

· Identify opportunities to improve registration processes, tools, and communications across events

· Evaluate registration performance post-event and provide recommendations to enhance efficiency and attendee experience year over year

· Provide support on broader event planning elements as needed, including premium/gifting ordering, organization, and other operational tasks based on team priorities and bandwidth

You Have:

· Bachelor’s degree required

· 5+ years of experience in corporate communications, program management

· Experience managing websites and guest registration platforms

· Exceptional client service and interpersonal skills, with experience supporting senior leaders and executives

· Proven experience supporting high-level corporate events and hospitality programs

· Excellent verbal and written communication skills

· Strong organizational and project management skills, with the ability to manage complex, cross-functional initiatives

· Experience managing event logistics (guest trackers, rooming lists, transportation manifests)

· Ability to manage multiple projects and communication streams simultaneously in a fast-paced environment

The annual salary range for this position is $54,000 - $72,500 annually. We base placement within the salary range on a variety of factors, including relevant experience, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

#LI-Hybrid

#LI-BB1

The Perks

Not only will you be joining a multi-award-winning Agency with great culture, you will also have the unique opportunity to collaborate with colleagues from our other offices across the globe. There is a whole heap of benefits that come with the role- a flexible holiday package starting at 20 days, corporate discounts, commuter benefits, cell phone reimbursement and much more. Our benefit plans have your total well-being in mind, and we offer an extensive list you can choose from to suit your needs.

About MKTG Sports + Entertainment

MKTG S+E is a global agency that harnesses the power of sports and entertainment for brands. For over 20 years, we've ignited fandom and innovated activation in the world of sports and entertainment to make something worth noticing, engaging, liking, sharing and remembering. We leverage deep INSIGHTS and our network of seasoned & creative team members to create IMPACT between properties, fans & brands.

Today, we help brands move at THE SPEED OF FANS which means we aim to know fans better than they know themselves. MKTG S+E is a part of the broader dentsu Sports International network.

Working with Us

We’re an agency born of fanatics…fans of sports (yes, even pickleball).

Fans of music (we sing in the shower).

Fans of data (we’re proud nerds).

Fans of art (from exhibitions to film).

Fans of culture (this is huge). And that means we put it all in for what we love, truly understanding what fans need, want, feel, hate and love about the brands and properties we lead.

We’re led by our core values which focus on collaboration, community, inspiring change, pursuing excellence, and celebrating bravery – all of which are foundational to our culture and how we treat each other and our clients.

We’re a community where you are free to be you, where good work gets rewarded, and you are truly energized by the team around you. It’s more than just ‘warm & fuzzies’ – happy humans are vital to our commercial success. And together, we make magic.

Inclusion and Diversity

We’re proud to be different and that starts with our people. To us, representation means more than just diversity, it means true equity. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. We are constantly evaluating our practices and policies, creating and sustaining pathways to promotion, and intentional in how we create and distribute resources, giving people what they need to grow. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create opportunities for everyone. We offer team member support through flexible working arrangements and schedules that promote work/life balance along with progressive parental and caregiver programs as well as opportunities to give back to the community as part of our global social responsibility efforts.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

Location:

Charlotte - 1018 Jay St

Brand:

Mktg Sports

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.