Job Description

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.

The Site Manager manages and leads all aspects of site functioning and acts as a liaison between all service departments. Provides direct services and programmatic coordination and communications regarding operational issues within the assigned locations. Supervises the Patient Engagement Coordinators and Patient Support Representatives at their assigned site. Reviews service utilization trends and data and passes information to other departments to inform workflow updates. Assists with facility work orders and ordering agency supplies.

Essential Job Duties & Responsibilities
Take the lead to coordinate work site location communication with facilities or other services needed at a given location. Coordinate Site Leadership Meetings to include all programs on site. Responsible for preparing agenda, inviting key staff and preparing minutes. Assist staff at site location with facility work orders, IT help desk tickets and renovation projects. Serve as liaison to outsource call center. Provide program and staffing updates and changes in workflows when scheduling appointments for any department or program. Ensures patient and client satisfaction, including troubleshooting when there is a complaint and engaging others in developing process improvements to prevent recurrences. Coordinate the purchasing of clinic supplies, equipment and the yearly monitoring of equipment calibrations if applicable. Audit records for completeness and accuracy on a systematic basis. Complete certain client record forms in coordination with clients and supervisors. Follow-up with appropriate personnel on any missing data or problem areas. Communicate effectively with outside entity concerning ROI and record requests. Collaborate with all departments on deliveries, interoffice and external mail and ensure the items are received/delivered in a timely manner. Organize and monitor all PPE Inventory and make it available to all staff and patients receiving services at the site. Act as a liaison for on-boarding staff at the site. Will review office set up and site overview to ensure new staff knows safety protocol and compliance measures based on accreditation. Assist clients and/or staff with obtaining emergency access to primary care services. Review data and trends in service utilization, including review of staff productivity; make suggestions to sustain the service and maximize client engagement.Work with clinical staff to optimize access to clinic operations. Participates in site-based staff meetings and interdisciplinary project teams, as assigned. Ensures regulatory compliance with HIPAA and other federal, state, and local regulations. Works collaboratively with the human resources team to recruit, interview and select candidates; provide performance feedback to staff and to evaluate staff performance. Responsible for after hour site response as required.
Other Job Duties & Responsibilities
Collaborate with patient care coordination through the clinic: checking in, signing in, escorting to exam rooms/offices if needed, answering questions, providing pre and post-appointment service, and assisting with care coordination. Assist in entering and verifying client information throughout all electronic records systems. Update information as needed to ensure accurate and timely submission to payers. Assists providers and counselors in managing client volume and client needs; actively makes decision to ensure client access while leveraging resources and maintaining a positive relationship. Assists with managing client wait times with provider’s schedules. Answers enquiries by phone and in person in a helpful, respectful and efficient manner. Other duties as assigned
Core Competencies Communication:
Expresses thoughts clearly, concisely, and effectively both verbally and in writing. Ensures a free flow of information and communication upward, downward and across the organization by actively listening and encouraging the open expression of ideas and opinions. Presents in a confident, clear, and enthusiastic manner when addressing people in a large or small group. Demonstrates a sound knowledge of the subject matter.
Organization:
Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success. Organizes information and data to identify/explain trends, problems, and their causes.
Fostering Teamwork:
Ability and desire to work cooperatively with others on a team, but also demonstrate interest, skill, and success in getting groups to learn to work together.
Values Diversity:
Collaborates with and involves others, demonstrating a respect for divergent viewpoints; interacts well with diverse people and groups, thereby contributing to an environment that is equitable, inclusive, and cooperative. An awareness of and sensitivity to the cultural diversity of the population served.
Job Qualifications
Must have high school diploma. Bilingual in Spanish and English a plus (may be required at certain locations).Two or more years’ directly related experience preferred.Demonstrated knowledge about the correlation between behavioral health service delivery; the community behavioral health system; and the dynamics of primary care services strongly preferred.Must have demonstrated proficiencies with computers, including Word, Excel, and the Electronic Health Record (i.e. EPIC)Experience with successfully making decisions independently and have demonstrated leadership qualities.
Supervisory
This position will supervise Patient Engagement Coordinators and Patient Support Representatives.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.