Job Description

This role sits at the intersection of logistics execution, enterprise program management, and technology enablement. The Manager will lead a team responsible for both the day-to-day rhythm of Meta's global outbound fulfillment operations and the strategic programs that transform how those operations run — including agentic AI workflows, systems modernization, and process-to-software translation.
The successful candidate will have direct experience in outbound fulfillment mechanics (order management, carrier strategy, 3PL execution, on-time delivery performance) while simultaneously capable of architecting the programs, systems, and AI workflows that make those operations faster, cheaper, and more resilient.

Responsibilities
Operational Oversight
* Maintain accountability for global outbound KPIs: On-Time-In-Full (OTIF), On-Time-Delivery (OTD), On-Time-Ship (OTS), shortship rate, order cycle time, and customer delivery Net Promoter Score (NPS)
* Partner with fulfillment managers on 3PL relationships — Service Level Agreement (SLA) governance, Quarterly Business Reviews (QBRs), Weekly Business Reviews (WBRs), and escalations — and carrier management including rate inputs, mode optimization, and transit performance
* Ensure operational continuity across Direct-to-Consumer (DTC), Business-to-Business (B2B), and retail/channel fulfillment — each with distinct SLA constructs and cost structures
* Process-to-System Translation & Software Enablement
* Bridge logistics operations and systems/engineering teams. Translate operational inefficiencies and process requests into structured system requirements and prioritized backlogs
* Own the logistics software enablement roadmap. Identify where manual workarounds and spreadsheet-driven processes can become system-level solutions
* Drive requirements, User Acceptance Testing (UAT), and rollout for logistics systems — Warehouse Management System (WMS), Transportation Management System (TMS), Order Management System (OMS), SAP, and Electronic Data Interchange (EDI) integrations
* Agentic AI Workflows & Automation
* Lead the design and scaling of agentic AI workflows across outbound logistics: shipment exception triage, carrier selection, cost anomaly detection, vendor performance summarization, and proactive delivery risk alerting
* Coalesce day-to-day logistics execution with AI-driven workflows — AI embedded in the operational rhythm, not run as a side project. Define human-in-the-loop vs. autonomous operating models with clear guardrails
* Drive change management for AI adoption: training, Standard Operating Procedures (SOPs) for agent-assisted workflows, and measurable adoption KPIs
* Program Portfolio & New Product Introduction (NPI) Launch Readiness
* Own the program portfolio for Global Fulfillment & Outbound Transportation: NPI launches, 3PL transitions, network & country expansions, systems migrations, and cost transformation initiatives
* Serve as the logistics program lead for every major hardware launch — readiness checklists, war rooms, risk registers, and retrospectives
* Establish program governance: stage-gate reviews, executive dashboards, escalation protocols, and health scorecards
* Cost Transformation
* Program-manage cost reduction initiatives across freight, packaging, 3PL fees, and last-mile delivery. Track against annual Cost-Per-Unit (CPU) reduction targets
* Drive network optimization: Distribution Center (DC) footprint analysis, mode optimization (parcel, Less-Than-Truckload, Full-Truckload, ocean, air), and carrier strategy execution
* People & Team Development
* Build and develop a team of program managers and operations leads across regions. Hire program managers and operations leads with experience spanning logistics operations and technology enablement
* Coach the team on stakeholder management, systems thinking, and AI fluency

Qualifications
10+ years in supply chain, logistics, or program management, with 3+ years managing managers or enterprise-scale program portfolios
* Direct experience running fulfillment/transportation operations at scale AND managing complex cross-functional programs. Both are required
* Track record of shipping consumer hardware across DTC, B2B, and retail/channel models. Experience with 3PL management, carrier negotiations, and multi-modal transportation
* Proven ability to translate operational process gaps into system requirements and partner with engineering/IT to deliver software-enabled solutions
* Experience leading or sponsoring AI/automation initiatives in an operations environment — not just piloting, but integrating into execution
* Deep working knowledge of WMS, TMS, SAP, OMS, and EDI. Experience driving systems implementation programs
* Experience communicating program status, risks, and decisions to VP-level audiences through presentations and dashboards. Comfortable presenting to VP-level audiences and building program dashboards Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
* Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
* Consumer electronics or hardware fulfillment experience
* Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
* PgMP (Program Management Professional), PMP (Project Management Professional), or equivalent certification
* Track record as the translator between operations teams and technology teams
* Familiarity with NPI launch logistics, serialization, and Bill of Materials (BOM) driven fulfillment
* Hands-on experience deploying AI agents, LLM-based workflows, or intelligent automation in supply chain environments