Job Description

Mandarin Oriental is looking for a Regional Manager, Sales, Entertainment & Sports to join our New York Sales Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based in the New York Corporate Office and reporting to the Head of Global Entertainment, Media & Sport, the Account Manager, Global Entertainment, Media & Sport is responsible for managing and developing relationships with key global accounts within the Entertainment, Media & Sport industry vertical. The role plays a key part in driving revenue growth, strengthening strategic partnerships and supporting Mandarin Oriental Hotel Group's commercial objectives on a global scale.

The Regional Manager, Sales, Entertainment & Sports, will work closely with hotels, regional sales teams and global stakeholders to execute strategic account plans, maximise account penetration and drive business opportunities across the portfolio.

As Regional Manager, Sales, Entertainment & Sports, you will be responsible for the following duties:

Account Management

• Managing a portfolio of key global Entertainment, Media & Sport accounts.
• Developing and executing strategic account plans to drive revenue growth and achieve business objectives.
• Building and maintaining strong relationships with key decision-makers and stakeholders.
• Identifying opportunities to strengthen account penetration and expand partnership opportunities.
• Supporting the development of business reviews and industry insights for hotels and senior leadership.

Sales and Business Development

• Developing new business opportunities across the Entertainment, Media & Sport sector.
• Delivering compelling sales presentations and commercial proposals.
• Participating in industry events, tradeshows, conferences and networking activities.
• Initiating and hosting educational visits and client engagement activities.
• Maintaining accurate account information and activity records within company sales systems.

Relationship Management

• Acting as a key point of contact for assigned accounts.
• Ensuring a high level of customer satisfaction and responsiveness.
• Managing customer enquiries, concerns and escalations professionally and effectively.
• Building long-term partnerships that support sustainable business growth.

Additional Responsibilities

• Supporting pre-opening hotels through account identification and commercial engagement strategies.
• Collaborating with internal stakeholders to maximise revenue opportunities across the portfolio.
• Performing additional duties as assigned to support operational and business requirements.

As Regional Manager, Sales, Entertainment & Sports, we expect from you:

• Strong relationship-building, communication and negotiation skills.
• Excellent presentation and stakeholder management capabilities.
• Ability to work independently and manage multiple priorities.
• Commercial awareness and a passion for driving revenue growth
• Experience working in hospitality, travel, sales or a related industry.
• Proficiency in Microsoft Office Suite and sales systems
• Bachelor's degree preferably in Hotel Management, Business Administration or Marketing.
• A collaborative mindset and commitment to delivering exceptional service and results.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay & Benefits

• $100,000 to 120,000 based on experience
• A competitive benefits package, including health, dental and vision
• Paid time off
• Company-match 401(k)
• Company-paid Short Term Disability coverage(i.e.) Medical/Accident insurance
• Company-subsidized credits towards wellness and fitness facilities

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture Services.

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