Roles & responsibilities
Manage and maintain production environments supporting Audit applications, ensuring high availability, stability, and performance
Establish, document, and continuously improve support and operational processes, ensuring offshore teams adhere strictly to defined procedures
Lead and manage Support and Operations teams responsible for applications such as KPMG Clara Workflow, KPMG Clara for Clients, and KPMG Quality & Compliance Evaluation
Ensure timely resolution of incidents and service requests, meeting defined SLAs and operational KPIs
Work closely with Application Support, Business Support, Platform Operations, Deployment, and Engineering teams to drive shared objectives
Act as the technical lead for infrastructure and platform‑related issues, providing expert guidance and hands‑on problem resolution
Ensure production environments comply with all operational policies, security standards, and governance requirements
Oversee and validate post‑deployment activities following weekly releases to ensure operational continuity and compliance
Coordinate with platform and infrastructure teams to maintain server health, apply patches, and remediate vulnerabilities
Utilize hands‑on expertise in Microsoft Azure services to support and optimize cloud‑based production systems
Leverage Azure Application Insights and monitoring tools to proactively identify, analyze, and resolve system issues
Use SQL skills for data analysis, troubleshooting, and operational investigations
Maintain strong working relationships with global platform operations, engineering, deployment, and application/business support teams
Provide regular status updates and operational insights to leadership in alignment with goals set by the Head of Audit Application Support and Operations
Foster team development through mentoring, performance management, and professional leadership
Participate in firm‑wide meetings, workshops, and external conferences to stay current with emerging trends and best practices in Support and Operations
Roles & responsibilities
Manage and maintain production environments supporting Audit applications, ensuring high availability, stability, and performance
Establish, document, and continuously improve support and operational processes, ensuring offshore teams adhere strictly to defined procedures
Lead and manage Support and Operations teams responsible for applications such as KPMG Clara Workflow, KPMG Clara for Clients, and KPMG Quality & Compliance Evaluation
Ensure timely resolution of incidents and service requests, meeting defined SLAs and operational KPIs
Work closely with Application Support, Business Support, Platform Operations, Deployment, and Engineering teams to drive shared objectives
Act as the technical lead for infrastructure and platform‑related issues, providing expert guidance and hands‑on problem resolution
Ensure production environments comply with all operational policies, security standards, and governance requirements
Oversee and validate post‑deployment activities following weekly releases to ensure operational continuity and compliance
Coordinate with platform and infrastructure teams to maintain server health, apply patches, and remediate vulnerabilities
Utilize hands‑on expertise in Microsoft Azure services to support and optimize cloud‑based production systems
Leverage Azure Application Insights and monitoring tools to proactively identify, analyze, and resolve system issues
Use SQL skills for data analysis, troubleshooting, and operational investigations
Maintain strong working relationships with global platform operations, engineering, deployment, and application/business support teams
Provide regular status updates and operational insights to leadership in alignment with goals set by the Head of Audit Application Support and Operations
Foster team development through mentoring, performance management, and professional leadership
Participate in firm‑wide meetings, workshops, and external conferences to stay current with emerging trends and best practices in Support and Operations
This role is for you if you have the below
Educational qualifications
Bachelor's degree in Computer Science
Work experience
8+ Years of Experience
KPMG – це міжнародна мережа фірм, що надають аудиторські, податкові та консультаційні послуги. В офісах KPMG у 143 країнах світу працюють понад 273,000 співробітників (FY23). Кожна фірма KPMG є незалежною юридичною особою і представляє себе як таку.
KPMG працює в Україні з 1992 року. KPMG в Україні надає аудиторські, податкові, бухгалтерські та консультаційні послуги для місцевих і міжнародних компаній. Нашою метою завжди було використання глобального інтелектуального потенціалу фірми в поєднанні з практичним досвідом наших українських професіоналів, щоб допомогти провідним компаніям досягти своїх цілей.
Офіси компанії знаходяться у Києві та Львові.
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KPMG is a global network of professional services firms providing audit, tax and advisory services. We operate in 143 countries and territories, and in FY23, collectively employed more than 273,000 people working in member firms around the world.
KPMG in Ukraine provides audit, tax, accounting and advisory services to local and international businesses. KPMG has been working in Ukraine since 1992, and our goal has always been to use the firm's global intellectual potential, combined with the practical experience of our Ukrainian professionals, to help leading companies to achieve their goals.
In Ukraine KPMG has its offices in Kyiv and Lviv.
