Job Description

Manager, GCA iDrive UX/UI Strategist (12-Month Secondment)

The Market Research Excellence team (MRE) within Global Commercial Analytics (GCA) is developing an end-to-end workflow platform (iDrive) that represents the foundation of our transformation to an AI native insights capability. The GCA iDrive UX/UI Strategist will design and build this platform, not only in a way that serves the evolving needs of the team, but also that delivers a delightful user experience that is completely different from existing systems in GCA. The platform will serve internal users as well as our external vendor partners; each stakeholder type requires a different flow but the same delightful experience. The GCA iDrive UX/UI Strategist will work with the iDrive/AI Transformation owner to shape the vision, flow, and functionality of this platform for the current state, as well as map, design, and build the new evolutions of the platform over the coming year. This will include the addition of new functionality and capabilities, as well as changes to enhance the current offering. The role will be responsible for leveraging subject matter expertise and owning all prototype development for current and future versions of iDrive.

ROLE RESPONSIBILITIES

• Partner with iDrive/AI Transformation owner and MRE/GCA stakeholders to develop and build iDrive customer experience, both current state and future state
• Identify opportunities to evolve and enhance iDrive to serve as the delivery model for the GCA transformation to AI native
• Collaborate with stakeholders to co-create the roadmap required for future iDrive development and scaling of new AI solutions and experiences
• Leverage project and program management skills to coordinate with owner and development team and ensure accurate on-time deliverables
• Leverage expertise to deliver identified, actionable insights for developing of current and future iDrive strategies, service models, or business concepts
• Apply knowledge of internal/external business challenges to provide input into recommendations for improvements to iDrive, overall and at the product, process, or service level

BASIC QUALIFICATIONS

• Bachelor’s degree required, preferred in Marketing, Design, or Business
• Experience in customer experience design and/or service design in pharmaceutical and/or adjacent industries preferred
• Knowledge and experience of customer experience / service design concepts, process design principles, process analysis and process mapping
• Proven relevant experience in service design, marketing insights, customer experience, solution design and strategy in healthcare, consumer goods, and/or pharmaceutical industry. Other industry experience is a plus
• Experience in designing and implementing Customer Experience education and change management programs is required
• Demonstrated ability to manage/lead complex projects and cross-functional/ matrix teams
• Excellent communication skills and the ability to indirectly influence key partners and stakeholders

Work Location Assignment: On Premise

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

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