Job Description

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, Passenger Programs and Experience, the Manager, Future Travel Experience is accountable for advancing passenger-facing initiatives that leverage technology to deliver a seamless, intuitive, and informed travel journey at Toronto Pearson.

You will lead the development and implementation of innovative programs and digital solutions that enhance the passenger experience and streamline processes. This includes working with internal teams, airlines, government agencies and technology partners to introduce forward-looking solutions that reduce friction and improve the overall travel journey.

This is a one-year term opportunity.

As a Manager, Future Travel Experience, you will:

• Lead strategic technology programs that enhance the traveler experience.
• Design user experiences that shape the way passengers interact with Toronto Pearson and our partners.
• Develop and execute program strategies including roadmaps, milestones, budgets, and plans.
• Design and implement digital tools that support a seamless passenger journey.
• Drive innovation across the Toronto Pearson ecosystem through collaboration with internal teams and external stakeholders including airlines, government agencies, and technology providers.
• Identify and evaluate emerging technologies to improve passenger processing and services.
• Build and maintain strong stakeholder relationships to support program success.
• Lead and coach team members in a collaborative and inclusive environment.
• Ensure alignment across business units to deliver integrated passenger experiences.

This is the role for you, if you have:

• 5+ years of experience in an airport or similar environment with demonstrated experience in serving a large and diverse customer base.
• 5+ years of experience delivering programs in complex stakeholder environments.
• 5+ years of people leadership experience.
• Experience working in a customer-centric environment.
• Strong understanding of passenger processes and airport operations.
• Proven ability to build relationships and influence stakeholders.
• Strong business acumen and problem-solving skills.
• Excellent communication skills.
• Post-secondary education in business, aviation, technology, marketing, or a related field.
• Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.