Job Description
To effectively manage the Fund Operations functions, to ensure the provision of Fund Operations services to all MUFG Retirement Solutions clients. To manage, drive and ‘own’ the relationship between the client and the Fund Operations team, the outcome of which is the provision of a value added service and a reduction in operational risk that facilitates the retention of existing profitable business and profitable growth of the client portfolio.
Key Accountabilities and main responsibilities
Strategic Focus
- Oversee the Fund Operations Team to ensure alignment with the company’s mission, strategy, and objective
- Enhance standardisation of business processes to drive operational performance
- Regularly review work practices/procedures to identify opportunities to improve quality or productivity
- Lead projects which provide a value added service and a reduction in operational risk to MUFG Retirement Solutions which facilitate retention of existing profitable business and profitable growth of the client portfolio
Operational Management
- Develop and implement changes to relevant policies and procedures within the Fund Operations Team to ensure service quality standards and adherence to the latest regulatory and legislative requirements
- Supervise the daily fund operations for the ORSO schemes (trade order placement, valuation and reconciliation, etc.)
- Ensure successful, timely, and accurate delivery of reporting of fund / redemption amount, cash flow management, and relevant reconciliations
- Successful day-to-day management of the Unit pricing / Crediting rate upload process
- Resolve or further escalate issues, flagged transactions, and risks raised by Fund Operations Team for reporting internally to senior management and externally to client (governance meeting etc.)
- Review and provide approvals where applicable on procedural updates for Fund Operations processes
- Ensure collaboration with internal functions (Operations, Business Support etc.) such as providing Fund Operations input where needed in operational enquiries or internal system enhancements
- Manage relationships with external parties (Fund Managers, Custodians etc.) and act as Client Accounting representation where needed for discussions, negotiations, resolutions etc
- Manage organisational and technological change affecting the Fund Operations team
- Champion the implementation of new business processes to achieve beneficial improvements
- Emphasise the importance of client relationships and the critical nature of the processes across the team
People Leadership
- Develop appropriate succession plans and increase skills within the Fund Operations Team
- Support with training, coaching, and sharing of best practices with the Fund Operations Team
- Encourage an environment of openness and information sharing within the Client Accounting Team, by implementing regular team meetings and communication processes
- Provide regular feedback to team members on day-to-day operational activities including reporting and reconciliations, engagement with external parties, unit pricing and rates maintenance etc. as part of performance evaluation
- Assist with management of team resources and planning
Governance & Risk
- Ensure that all operations and practices are compliant with legislative requirements and Company policies and to critically appraise internal practices to achieve best practice across the Fund Operations Team
Experience & Personal Attributes
- 5-10 years of relevant ORSO or pension funds operations experience
- Strong understanding of pension administration, legislation, laws and regulations
- Strong understanding of all accounting concepts (i.e. Accounting standards) and reporting issues, including unit pricing
- Knowledgeable in area of fund administration including transfer agency
- Demonstrate general knowledge and understanding of business wide processes, actively working with these areas to improve processes
- Proactive with problem solving and analytical skills with organised and methodical approach to work undertaken
- Must be able to make objective assessment of findings, with recommendations on way forward if appropriate
- Demonstrate an ability to discuss day-to-day processes with clients or other internal department managers
- Continuous improvement in the efficiency of departmental process and procedures
- Ability to work with limited supervision, tight deadlines and under pressure
- Sound computer skills (Excel, Word, PowerPoint etc) and General Ledger knowledge (PeopleSoft preferred)
- Knowledge of aaspire or similar administration system highly regarded
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
