Job Description

Create your best future and propel your career at Westpac as a Manager, Fraud and Scams Advisory, WIB FCF BCM (Merchants)

• Permanent Full-time opportunity
• Sydney, Melbourne or Brisbane based
• Hybrid working model – in office 3 days a week

What’s the role?

This role sits within the Westpac Institutional Bank (WIB) Financial Crime and Fraud team. You will be part of a dynamic, global team providing end-to-end oversight of financial crime risk across AML/CTF, sanctions, fraud and scams, and anti-bribery and corruption.

Following the transition of merchant products into the division, as the primary 1st Line subject matter expert, you’ll partner with senior leaders across Merchants providing specialist fraud risk expertise. You’ll support the delivery of strategic initiatives, and partner with Product, Fraud & Scams Operations, Fraud Analytics and Group stakeholders including 1LOD and 2LOD Risk teams to ensure fraud and scam risks are appropriately identified, managed and mitigated in line with Group frameworks, policies and regulatory expectations.

As Manager, Fraud and Scams Advisory, you’ll support the delivery of the WIB data-led Financial Crime Framework by enabling early risk intervention, customer harm prevention, and sustainable control design. You’ll work in close partnership with business, operations, and technology teams to embed fraud and scams risk management into frontline decision making.

What do I need?

• Proven experience in fraud and scams risk within financial services, with a strong focus on merchant fraud risk management.
• Deep expertise in fraud typologies, emerging risks, and assessing control effectiveness across products and channels.
• Experience supporting governance forums, including preparing risk papers, insights, and actionable recommendations.
• Strong track record managing fraud and scam incidents, including root cause analysis, issue remediation, and breach handling.
• Experience working on regulatory change initiatives and audit engagements within a financial crime or risk environment.
• Strong stakeholder engagement and communication skills, with the ability to build risk awareness and collaborate across business, operations, and risk teams.

Our promise to you

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
• Time in role will accelerate your Financial Crime expertise enabling further growth, and give you exposure to WIB’s growth strategy as you elevate Westpac’s competitive edge in navigating complex regulatory reforms.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website