Job Description

Job Title – Manager, Fraud Operations

The Purpose of This Role

The Global Fraud Detection Operations group within Enterprise Cybersecurity’s, Fraud Risk and Control [FRC] plays a vital role in helping the firm prevent, detect, and respond to incidents which could pose significant financial risk to the firm. As a Manager, Fraud Operations, you will be responsible for analyzing fraud alerts for all lines of business generated through proprietary and commercial surveillance applications.

Working collaboratively in a team environment with other surveillance personnel is paramount in this role. The role also provides the opportunity for candidates to build strong working relationships with business partners in the following groups: Workplace Investing (WI), Brokerage and Wealth (BW), Fidelity Clearing & Custody Solutions (FCCS), Legal, Risk, Compliance, Fraud Customer Response Team (FCRT), Cyber Investigations, Financial Crimes, and others.

The Value You Deliver

• Transforming data into actionable fraud insights by analyzing a wide range of internal and external data sources to find anomalies, suspicious behaviors, and emerging fraud patterns. Your work directly informs decisions that reduce fraud exposure and strengthen customer protection.
• Supporting investigations and case analysis through strong analytical thinking, pattern recognition, and the ability to connect disparate pieces of information to uncover underlying fraud activity, link-related events, or highlight coordinated schemes.
• Contributing to customer trust and protection by helping ensure that fraud threats are identified early, mitigated quickly, and prevented wherever possible, supporting a safer environment for customers and helping safeguard the firm’s reputation.

The Skills that are Key to this role

Technical / Behavioral

• Experience in analyzing or querying large datasets to identify anomalies, patterns, or irregular behaviors, preferably related to fraud or financial activity
• Ability to recognize and interpret fraud trends across various products, channels, or customer behaviors.
• Critical thinking and analytical decision-making skills to assess situations and take appropriate actions
• Solid attention to detail, collaborative and ability to multi-task and adapt quickly in a fast-paced environment.
• Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented with a passion to deliver exceptional service to customers.
• Demonstrable ability to assess processes, identify developing trends, enabling the candidate to recognize linkages, understand attack vectors, and collaborate effectively with management.

The Skills that are Good to Have for this role

• Your excellent verbal and written communication skills and ability to thrive in a cross-site team setting
• Sound judgment to complex fraud enforcement decisions while prioritizing workstreams and collaborating with cross‑functional stakeholders
• Your ability to work effectively in a team environment with both technical and non-technical people

How Your Work Impacts the Organization

Manager, Fraud Operations play a vital part in protecting Fidelity’s customers and our reputation. Tens of thousands of transactions occur daily across all of Fidelity. As a Manager, Fraud Operations, you work on the front lines, monitoring evidence or signs that a customer committed fraud, that a person gained unauthorized access to a client’s accounts or opened a new account using a stolen identity. To accomplish this, you analyze data from internal proprietary fraud systems and business applications. You also work closely with other teams across Fidelity. You play a critical role in protecting Fidelity and its customers.

The Expertise We’re Looking For

• Bachelor's Degree
• Minimum of 5-9 years of experience in fraud detections, risk management, or financial services
• Provide program management support for fraud risk initiatives by proactively identifying emerging risks and control gaps
• This is for an Individual Contributor role.

Location: Chennai

Shift timings: Weekdays - Rotational shifts between 7am – 11pm (including public holidays)

Weekend - At least 1 weekend (in a month) that may include overnight support

Certifications:

Category:

Risk