Job Description

Create the future with Affin! ​​You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE

• To assist Head Fraud & Authorization in managing and day to day operations.
• To lead the Fraud team (Issuing & Acquiring) to achieve operational efficiency guided by procedures and agreed SLA.
• Committed to meet SLA speedily and accurately with no compromise to quality and control (e.g. investigation SLA, monitoring etc.)
• To manage expectation and liaise with other parties (internal departments, regulator, mediation bureau, legal etc.) while abiding to regulation and SLA.
• To be able to offer solutions and guidance to the team on day to day jobs’ issues / challenges.
• Manage reporting for internal and external parties related to investigation and monitoring cases.
• To ensure reported figures are correctly reported and submission adhere to the timeline. Provide recommendation with written memorandum on cases for negotiation, inclusive case with negligence or goodwill basis.
• To immediately update management on new modus operandi and action taken to mitigate the new fraud modus operandi.
• Mindful of legal implications and restrictions in execution of all work.
• Consistently look for betterment in operational efficiency of fraud operations.
• Provide on-going feedback and sharing of information with team on regular basis.
• Coordinate the strategy for team to monitor new MO, while planning the long-term resolution.
• Provide recommendation on the possible anti-fraud techniques and strategies.