Job Description

What if your work helped keep thousands of people’s money safe? As our new Manager for Fraud & Chargeback, you’ll guide a skilled team that stays one step ahead of fraudsters. It’s a visible role where you shape how we work, both day to day and strategically, and help build a safer financial future.

About the team:

We are the Fraud & Chargeback team at NOBA, responsible for fraud prevention across our brands Nordax Bank and Bank Norwegian. You will lead the team who works with customers in Denmark and Norway. We also handle the dispute and chargeback process for credit cards. Together we protect customers using personal loans, savings accounts, mortgages and credit cards. We’re committed, curious and love solving problems together, in a culture of open dialogue.

About the role

As team lead, you’ll be a key person in our organisation, guiding and developing a team that identifies and prevents fraud and manages credit card chargebacks. You’ll influence strategy, work closely with colleagues across NOBA and have real opportunities to grow with us.

Your main responsibilities will be to:

• Lead, motivate and coach your team to reach goals in fraud prevention and investigations for Nordax Bank and Bank Norwegian
• Own and continuously improve the handling of credit card disputes and chargebacks
• Develop and implement strategies to identify and prevent fraud across personal loans, savings accounts, mortgages and credit cards
• Analyse data and reports to spot trends and risk areas
• Collaborate with other departments to improve processes and information flow
• Support your team’s ongoing growth through training and coaching

Who we’re looking for

You’re structured and detail-oriented, with a sharp analytical mind and the confidence to make decisions. You lead in a warm, engaging way, thrive on collaboration, and stay calm and prioritise wisely when the pace picks up, keeping the big picture in view.

In addition, we’re looking for someone who:

• Has at least 5 years of leadership experience
• Has experience in fraud, credit cards or AML, preferably within banking
• Has experience developing and implementing strategies and processes
• Speaks and writes fluently in Norwegian and English
• Holds a relevant university degree in economics, law or a related field

It’s a plus if you:

• Have worked in international environments
• Know the Norwegian and Danish markets
• Have experience with VISA’s rules and regulations

What we offer

• A hybrid, flexible way of working
• A varied everyday life where operational work meets projects that improve quality and strengthen customers’ rights
• Strong development opportunities, including internal mobility and investment in your professional and personal growth
• An inclusive, down-to-earth culture where your voice is heard
• A stable company with a bright outlook, working on some of the most interesting questions in the financial sector

Want to help create a safer, more sustainable financial future? Then this could be your next step.

Have you heard of NOBAVERSE?

In our NOBAVERSE, we value openness, trust, and diversity. Here, you can influence your own development and have fun along the way to achieving our goals – all in a workplace that’s a little extra bubbly! ✨

Read more about our employee value proposition on our careers page.

Read more about how our recruitment process works in the FAQ.

We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.

Read more about how we handle your personal data here.

If you have any questions or concerns about the position, please contact the responsible recruiter.

We look forward to receiving your application! 🙏✨