Job Description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!

What you will have an opportunity to do:

Restaurant Manager

Participates in development and implementation of strategies for the assigned Food & Beverage outlets that support achievement of the hotel’s goals

• Develops and implements strategies to achieve revenue and profit goal
• Monitors status regularly and adjusts strategies as appropriate

• Assists in the development of the marketing plan for the outlet by keeping current on competitors on a regular basis
• Assists in developing and implementing special promotions and employee incentives
• Provides employees with current up-to-date information on menu offerings
• Increases sales by coaching employees on effective sales techniques

Management of assigned restaurants, lounges, and room service

• Coordinates the set-up of restaurants, room service and lounge areas in accordance with DoubleTree standards
• Confirms daily specials and new menu additions with the Chef and Sous Chef
• Manages the food and beverage service provided in assigned outlets; coaches employees on effective service and food presentation techniques
• Inspects restaurants and lounge areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times
• Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
• Assists in monthly and quarterly inventories
• Maximizes productivity by using forecasting techniques to adjust scheduling

• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

• Orients employees to the department and hotel and provides on-the-job training on job responsibilities
• Prioritizes and assigns work
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Provides employees with the tools, training and environment they need to deliver exceptional service and teamwork

• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback

• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Conducts departmental staff meetings not less than monthly

Why join our team

• Competitive salary
• Exceptional benefits
  • A wide array of medical plans to choose from for the perfect fit for you and your family
  • Dental, vision, life, even pet insurance
  • Enjoy a variety of additional benefits including 401k with a company match, outstanding travel benefits at hundreds of Hilton hotels worldwide, free parking, free meals during your shift, and monthly employee celebration CARE Rallies
• We pay weekly! Get paid every Friday

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What are we looking for?

Previous full-service restaurant management experience required.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.